When do you ship orders?
We ship Monday–Friday. Orders placed before 11 AM (CET) are usually shipped the same day. Orders placed later or during weekends/holidays are sent the next business day.
How fast will I receive my order?
Nordics: 2–4 business days (Bring)
Europe: 2-4 business days (DHL Express)
Switzerland: Estimated delivery time is 3-4 business days with GLS, followed by Swiss Post to your address.
USA: 2–4 business days (DHL Express)
Canada: 3–4 business days (DHL Express)
Japan: 4 business days (DHL Express)
Australia: 4–5 business days (DHL Express)
Rest of the world: 2–4 business days (DHL Express)
⚠️ Please note: We always ship as quickly as possible, but we cannot guarantee delivery within 4 days.
How much does shipping cost?
Norway: Free over 1750 NOK, otherwise from 149 NOK
Europe: Free shipping on orders over €165, and the equivalent of over £155 for the United Kingdom, and 1350 DKK for Denmark. For orders below the free shipping threshold, the shipping cost is €15 / £15 / DKK 149.
Switzerland: Free shipping on orders over CHF 185
USA: Free over $165 USD
Canada: Free over 225 CAD
Japan: Free over 19,000 JPY
Australia & rest of the world: Free over €165
Do you ship worldwide?
Yes, except for Russia, Belarus, and North Korea.
Can I cancel or change my order?
We process orders immediately, so changes are usually not possible. Please contact Customer Service (chat/phone) right away, and we’ll do our best to help before it’s shipped.
Will there be any additional costs?
No hidden fees – what you see at checkout is the final price.
Exceptions: Where we are not allowed to collect tax & duty on behalf of customers: Afghanistan, Armenia, Belarus, Faroe Islands, Falkland Islands, Georgia, Greenland, Kazakhstan, Russia, Serbia, Ukraine.
What payment methods do you offer?
Visa/Mastercard, Debit cards, Vipps (Norway), Apple Pay, Klarna (invoice, pay later, installments) & PayPal
👉 Klarna invoice orders must be delivered to your registered home address.
How do I track my order?
You’ll receive a tracking number when your order ships. Follow it directly with the courier.
Do I get tax deductions online?
No. Tax deductions are only available for purchases in physical Norrøna stores.
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