This guide explains how our system manages errors during the invoice scanning process, so you always know what to expect and how to handle potential issues smoothly.
Error Handling Scenarios
AI Service Is Down
How it works: On rare occasions, our AI service may go offline. In these cases:
Your invoice is queued automatically.
The invoice will be processed as soon as the service is back online, unless you choose to enter the information manually in the meantime.
What you can do:
Wait for the system to retry automatically, or manually enter the invoice details yourself if it's urgent.
Failed Scan by AI
How it works: Occasionally, the AI may attempt a scan but fail to complete it successfully due to a technical issue, such as an unsupported image format.
If this happens, you'll be notified that the scan failed, along with a brief explanation where available (for example, "Unsupported File Format").
You'll then have the option to resubmit the same image or upload a new one.
What you can do:
Review the error message to understand what went wrong. If it's related to an image format, try converting your file to a supported format.
Retry the scan, or manually enter the invoice details to avoid delays.
Tips for a Smooth Scanning Experience
š” Always use clear, high-quality images of invoices.
š” Ensure your files are in a supported format, such as PDF or JPEG.
š” If a scan fails and you need help, contact our support team and include the error message for guidance.
Frequently Asked Questions
What happens if I do nothing when the AI is down? If you don't take any manual action, your scan will remain in the queue. Once the AI is back online, it will automatically process your queued invoices.
How will I know if a scan fails? You'll receive a notification directly in the product interface, along with a description of the issue and your options for next steps.
We're here to make scanning your invoices as seamless as possible, even when technical issues arise. If you have any further questions, please reach out to our support team.