The short answer
Nova has two levels of roles. In your organization, a person is an Admin or a Member. Inside each workspace, a Member is a Workspace owner or a Workspace member.
Admins manage everything and open every workspace. Members only see the workspaces an Admin added them to, and nothing else.
Organization and workspaces
Your organization is your company’s account on Nova: its Amazon connections, its people and its plan.
A workspace is a view on some of those Amazon accounts, with its own cost inputs, segmentations and settings. Most organizations start with a single workspace. Agencies and groups of brands create one per client or per brand, so each team only sees its own numbers.
The four roles
Admin. Can change organization settings and billing, and manage every workspace: its accounts, its people and its settings. An Admin opens every workspace of the organization, including the ones created later. They never need to be added to one.
Member (of the organization). Can’t change organization settings. Works in the workspaces an Admin adds them to, with a role in each one.
Workspace owner. Runs one workspace: its name and reporting day, its cost inputs (COGS, FBM costs, VAT, stock settings), its segmentations, custom costs and scheduled exports. Sees every page of that workspace. The Amazon accounts and the people of the workspace are still managed by the Admins.
Workspace member. Uses the workspace: reads the pages picked for them, saves views, adds events. Can’t change its settings or cost inputs.
The same person can be Workspace owner in one workspace and Workspace member in another.
Who can do what
In the tables below, ✓ means the role can do it, — means it can’t.
Organization
Action | Admin | Workspace owner | Workspace member |
Change the organization name and currencies | ✓ | — | — |
Manage the plan, invoices and billing | ✓ | — | — |
Connect, rename, re-authorize or delete an Amazon account | ✓ | — | — |
Invite people, change their organization role, remove them | ✓ | — | — |
Workspaces
Action | Admin | Workspace owner | Workspace member |
Create or delete a workspace | ✓ | — | — |
Choose the Amazon accounts of a workspace | ✓ | — | — |
Add people to a workspace, set their workspace role and the pages they see | ✓ | — | — |
Rename the workspace and choose its reporting day | ✓ | ✓ | — |
See who is in the workspace | ✓ | ✓ | ✓ |
Workspace data
Action | Admin | Workspace owner | Workspace member |
Enter COGS, FBM costs, VAT categories and stock settings | ✓ | ✓ | — |
Create and edit the workspace’s segmentations and tags | ✓ | ✓ | — |
Share a segmentation with the whole organization | ✓ | — | — |
Rename or delete a shared segmentation, or change its tags | ✓ | — | — |
Assign products to the tags of a shared segmentation | ✓ | ✓ | — |
Add custom costs | ✓ | ✓ on the accounts of their workspace | — |
Create and edit scheduled exports | ✓ | ✓ | — |
Send listing changes to Amazon, where the feature is enabled | ✓ | ✓ | — |
Everyday use
Action | Admin | Workspace owner | Workspace member |
Read the dashboards and reports of the workspace | ✓ | ✓ | ✓ the pages picked for them |
Filter by segmentation, run and download an existing export | ✓ | ✓ | ✓ |
Save views, keep them personal or share them | ✓ | ✓ | ✓ |
Add, edit and delete events in the Events tracker | ✓ | ✓ | ✓ |
Change their own notifications and preferences | ✓ | ✓ | ✓ |
An example: an agency with client workspaces
An agency runs Nova for three brands, with one workspace per brand.
The agency’s partners are Admins. They open the three workspaces, connect the Amazon accounts and invite people.
The account manager of brand A is a Member, Workspace owner of workspace A. She keeps the COGS up to date and builds the segmentations. She never sees brand B or brand C.
The founder of brand A is invited as Workspace member of workspace A, with the Cockpit and the Profit & Loss only. He reads his numbers and can’t change any input.
What a Member sees
Only their workspaces. The other workspaces of the organization don’t appear anywhere in the app, and neither do their Amazon accounts.
Only their pages. A Workspace member sees the pages an Admin picked for them. A Workspace owner sees every page of the workspace.
Only their people. The members list shows the people of their own workspaces and the Admins, not the people of other workspaces.
Their settings. In Settings, a Member finds their own account and the workspace they have open. The Organization section is shown to Admins only.
Pages with a lock
Some pages stay in the menu for everyone, with a lock, but only open for the people who run them.
Workspace owners only: the cost input pages and Product Segmentation. They open for the Workspace owners of the workspace, and for the Admins.
Admins only: the Organization settings.
If you open a workspace page without the right role, Nova tells you who can open it and offers an Ask to be Workspace owner button. It sends an email to the Admins, and they decide. The role you ask for applies to that workspace only. You can ask once a day per workspace.
Changing someone’s role
Everything below is done by an Admin.
Invite someone: Settings › Organization › Members. You choose their role: Admin or Member. For a Member, you also choose the workspaces they join and the pages they see. They join as Workspace member.
Make someone a Workspace owner: Settings › Workspace › Members, once they are in the workspace. This is the role to give someone who only needs to edit cost inputs or segmentations.
Make a Member an Admin: Settings › Organization › Members. Their workspace roles stop mattering: an Admin has access to every workspace, the organization settings and billing.
Make an Admin a Member: you choose the workspaces they keep and their role in each.
Two safety rules apply. An organization always keeps at least one Admin, and nobody can demote or remove themselves. To remove an Admin from the organization, make them a Member first.
Segmentations and saved views: who sees them
A segmentation belongs to the workspace, not to the person who created it. Once a Workspace owner creates one, everyone in that workspace can filter with it.
An Admin can share a segmentation with the whole organization: it then appears in every workspace. A shared segmentation is managed by the Admins. They alone rename it, delete it or change its tags. Workspace owners still assign their products to its tags.
A saved view starts personal: only you see it. You can share it with the workspaces you belong to.
Questions we hear
Can a Workspace owner add a colleague to their workspace? No. People and Amazon accounts are added by the Admins. Ask one of them.
Can one client see another client’s data? No. A Member only reads the Amazon accounts of the workspaces they were added to.
A page is missing from my menu. As a Workspace member you see the pages an Admin picked for you. Ask them to add the page you need.
Where do I see my role? Open Settings › Workspace › Members: the list shows each person’s role in the workspace, yours included.
How many Admins should we have? We recommend at least two, so that someone can always manage the organization when one of them is away.