Account security
Updated over a week ago

Important Notice: If you have reason to believe that your account has been compromised or if you observe any signs of fraudulent activity, please immediately get in touch with our customer support team at support@novig.co.

At Novig, safeguarding your data privacy and ensuring the security of your account are of utmost importance to us. We employ state-of-the-art encryption technologies and adhere to industry best practices to protect our customers against data breaches and vulnerabilities.

Please note that Novig will never directly contact you to request your password or verification code for your account. If you receive any such requests or have any concerns or inquiries regarding security matters, please reach out to customer support at support@novig.co.

Email notifications for Log In

To enhance the security of your account and protect it against unauthorized access, we strongly advise enabling email notifications for logins. By doing so, you will receive alerts whenever your account is accessed by a third party. This additional layer of protection can help you stay informed and promptly address any issues relating to the security of your account.

Enable Email Notifications by:

  1. In the Novig app, navigate to Account

  2. Select Strong Authentication

  3. Enable Email Notification on Log in

  4. Email Notifications on Log In is now enabled

Using TouchID and FaceID

For customers using Novig on iOS devices, you have the convenience of utilizing FaceID or TouchID to automatically fill in your login credentials. However, due to state laws, we are not permitted to automatically log you into your account. Thus, every time you want to log in, you will have to go through the process yourself.

Your banking account details

In order to ensure secure and encrypted banking transactions, Novig has established a partnership with Trustly. This collaboration enables seamless transfers of funds between your bank and your Novig account. It's important to note that during the process of depositing or withdrawing funds, Novig neither has access to nor stores any card information, bank account numbers, or banking passwords. This safeguards the confidentiality and security of your financial details.

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