If the Download button in the top menu has a White and Blue star, and the button to Download does not work, it means that you are using Premium features on a Basic (Free) account.
Premium features can be tested as we wish to offer complete transparency for what to expect when your account is upgraded to Premium. Our online editor provides a live-view mode, ensuring that the text-based PDF version appears the same.
Just so you know, you will receive a notification when you begin using any Premium features.
You will notice a list of "Premium features in use", as in the following example:
Once you click on the arrow, there will the list and you can scroll through it.
You will then be able to click on the item listed and it will take you to the correct place where you can swap the Premium feature for a Basic (Free) one.
Below we take the example of the "Photo Style":
If you wish to download your one-page resume for free, you can easily replace the Premium features (marked with a star) with the Basic ones, which will activate the Download function, as shown in the following screenshot.
Most commonly used Premium features:
Custom Layout
Writing more than 1 page
Cover Letter Templates
More than 1 version (note that if your document is longer than one page, you will need to rework your content to make sure you can fit in one page)