Reasons for a failed identity verification are usually quite simple and easy to resolve. If you are experiencing issues, the following points will explain some common verification hurdles and how to fix them. 🔎
Supported documents - make sure you are using one of the following documents:
Picture quality - ensure a clear picture of your original document is submitted. The following cannot be accepted:
Pictures from a screen
The picture has to be fully legible with every detail visible without blur or glare and please use a document with a recent picture so that you are recognisable.
If verification continues to fail, you can contact our support team at firstname.lastname@example.org for further assistance. To learn more about why we might ask you to provide some additional documentation, click here.
📝 Note: Make sure the personal details on your Novus profile match the details on the legal document that's been submitted.