General

Frequently asked questions about Novus and the Novus app

6 articles in this collection
Written by Simon and Justine

About us

What is Novus?

Learn about who we are, what we stand for and how we make the world a better place

Written by Simon
Updated over a week ago

Support

How can I send attachments, images and screenshots?

Sending documents or media via the in-app support chat

Written by Justine
Updated over a week ago

How can I contact customer support?

Find multiple ways to contact our customer support team

Written by Simon
Updated over a week ago

How can I send you attachments larger than 200 MB?

Do this if you can't send us documents or media via the in-app support chat

Written by Simon
Updated over a week ago

Feedback

We love hearing your ideas!

Tell us about your ideas and feedback

Written by Justine
Updated over a week ago

Complaints

How do I make a complaint?

Learn what channels to use for making a complaint and what to expect

Written by Justine
Updated over a week ago