Novus Card

Everything you need to know about your mobile wallet, physical and virtual cards

16 articles in this collection
Written by Simon, Justine, and Kaloyan

Physical card

My physical card details do not match my virtual card

Learn why your card details might vary

Written by Justine
Updated over a week ago

How can I order my Novus eco card?

Learn what an eco card is and how to order one

Written by Simon
Updated over a week ago

How do I activate my physical card?

Follow these simple steps to activate your physical card

Written by Simon
Updated over a week ago

How to use my Novus Card?

Learn about contactless and chip and PIN payments

Written by Simon
Updated over a week ago

Where can I use my Novus card?

Find where you can use you Novus card and what payment options do we support

Written by Kaloyan
Updated over a week ago

My card hasn't arrived, what can I do?

Learn about standard delivery times and how to spend before your Novus card arrives

Written by Simon
Updated over a week ago

Do I need to sign the back of my card?

An extra security measure that you might need

Written by Simon
Updated over a week ago

Where do I find my PIN?

How to find your PIN and reset it

Written by Justine
Updated over a week ago

Virtual card

How to order and activate my Novus Virtual Card?

Start spending right away by enabling your virtual card

Written by Simon
Updated over a week ago

How do I use my virtual card?

Learn how to use your virtual card and what are the attached benefits

Written by Simon
Updated over a week ago

Why can't I use my Novus virtual card?

Learn about possible reasons for an inactive virtual card

Written by Simon
Updated over a week ago

Card payments

Why was my contactless payment declined?

Troubleshooting declined contactless payments

Written by Kaloyan
Updated over a week ago

Paying at the pump and what is the £99 charge for petrol?

Find out whether you can pay for your petrol at the pump and why you might have been charged £99

Written by Kaloyan
Updated over a week ago

Can I disable contactless transactions?

Disabling the contactless feature of your Novus card

Written by Kaloyan
Updated over a week ago

Card security

How can I freeze and unfreeze my card?

Find out how to temporarily block your Novus card

Written by Simon
Updated over a week ago

How to change or reset your PIN?

Learn how to reset your PIN in case you have forgotten it or if you feel it's time to change it

Written by Simon
Updated over a week ago