Account

Key information about your account

10 articles in this collection
Written by Simon, Justine, and Kaloyan

Open an account

How do I create a Novus account?

Download the Novus app and create your Novus account

Written by Justine
Updated over a week ago

Identity verification

What does the verification process involve?

Understand the steps of ID verification and what is needed to verify your Novus account

Written by Simon
Updated over a week ago

Why do I need to verify my identity?

Learn why identity verification is so important

Written by Simon
Updated over a week ago

Why did my verification fail?

Understanding common verification issues

Written by Justine
Updated over a week ago

Why should I provide additional documentation?

Reasons why Novus may require additional documentation from you

Written by Simon
Updated over a week ago

Friend referrals

How can I invite my friends to Novus?

Share the joy of using Novus with your friends and earn referral rewards

Written by Simon
Updated over a week ago

Personal Data

How can I change my personal information?

Learn when to change your contact information and how to do it

Written by Simon
Updated over a week ago

How long will you keep my personal data?

Learn why and for how long we store your personal data

Written by Kaloyan
Updated over a week ago

Account Settings

How to close my Novus account?

Understand how to close your Novus account

Written by Simon
Updated over a week ago

Switching to Novus

Can I switch my current account to Novus?

Switching bank accounts and joining the Novus community

Written by Kaloyan
Updated over a week ago