Security

Frequently asked questions regarding safety and security

Simon avatar Justine avatar Team Novus avatar +1
20 articles in this collection
Written by Simon, Justine, Team Novus and 1 other
Account security

Account Limits

Understanding limits when it comes to transfers, transactions and withdrawals
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Written by Team Novus
Updated over a week ago

My phone has been lost or stolen

What to do if you lose your mobile phone
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Written by Justine
Updated over a week ago

Why do I need to show proof of address?

Understanding why additional information may be required
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Written by Team Novus
Updated over a week ago

How to change your password?

Learn how to update your password in a few simple steps
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Written by Simon
Updated over a week ago

Is my money safe with Novus?

Learn about how we protect your money at Novus
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Written by Kaloyan
Updated over a week ago

How can I ensure my account is well-protected?

Here are some key must-haves of a secure account
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Written by Simon
Updated over a week ago

How to keep my device safe?

Make sure you keep your device safe with our specialists' tips
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Written by Kaloyan
Updated over a week ago

I have forgotten my password. What do I do?

Resetting your password in a few steps
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Written by Simon
Updated over a week ago

What to do if I detect suspicious account activity?

Steps to take if you notice something strange is happening with your Novus account
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Written by Simon
Updated over a week ago

Using biometrics to log into my account

Learn how to enable Touch ID with your fingerprint for a more secure and convenient access
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Written by Simon
Updated over a week ago

What is Confirmation of Payee? Do you support it?

Some information about Confirmation of Payee
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Written by Kaloyan
Updated over a week ago

Do I have to be enrolled in 3D secure?

One way we ensure our community is safe
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Written by Justine
Updated over a week ago

What is Strong Customer Authentication?

Learn how SCA protects your account
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Written by Justine
Updated over a week ago

My account has been blocked, what do I do?

Learn why Novus blocks certain accounts and what the next steps are
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Written by Simon
Updated over a week ago

My account has been terminated, what do I do?

Understand why Novus closes certain accounts
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Written by Team Novus
Updated over a week ago

My phone is jailbroken or rooted, can I still use Novus?

Find why you cannot use jailbroken and rooted devices to create or access your Novus account
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Written by Simon
Updated over a week ago