Security

Account Limits

Understanding limits when it comes to transfers, transactions and withdrawals

Written by Team Novus
Updated over a week ago

My phone has been lost or stolen

What to do if you lose your mobile phone

Written by Justine
Updated over a week ago

Why do I need to show proof of address?

Understanding why additional information may be required

Written by Team Novus
Updated over a week ago

How to change your password?

Learn how to update your password in a few simple steps

Written by Simon
Updated over a week ago

Is my money safe with Novus?

Learn about how we protect your money at Novus

Written by Kaloyan
Updated over a week ago

How can I ensure my account is well-protected?

Here are some key must-haves of a secure account

Written by Simon
Updated over a week ago

How to keep my device safe?

Make sure you keep your device safe with our specialists' tips

Written by Kaloyan
Updated over a week ago

I have forgotten my password. What do I do?

Resetting your password in a few steps

Written by Simon
Updated over a week ago

What to do if I detect suspicious account activity?

Steps to take if you notice something strange is happening with your Novus account

Written by Simon
Updated over a week ago

Using biometrics to log into my account

Learn how to enable Touch ID with your fingerprint for a more secure and convenient access

Written by Simon
Updated over a week ago

What is Confirmation of Payee? Do you support it?

Some information about Confirmation of Payee

Written by Kaloyan
Updated over a week ago

Do I have to be enrolled in 3D secure?

One way we ensure our community is safe

Written by Justine
Updated over a week ago

What is Strong Customer Authentication?

Learn how SCA protects your account

Written by Justine
Updated over a week ago

My account has been blocked, what do I do?

Learn why Novus blocks certain accounts and what the next steps are

Written by Simon
Updated over a week ago

My account has been terminated, what do I do?

Understand why Novus closes certain accounts

Written by Team Novus
Updated over a week ago

My phone is jailbroken or rooted, can I still use Novus?

Find why you cannot use jailbroken and rooted devices to create or access your Novus account

Written by Simon
Updated over a week ago

Common calls from scammers

We'll never call to ask you to move your money to another account. Ever.

Written by Team Novus
Updated over a week ago

Common phishing red flags

Phishing scams to look out for and actions to take if you've been a victim of a phishing scam

Written by Team Novus
Updated over a week ago

How do I protect myself from fraud?

A few tips from our specialists on how to stay safe online

Written by Kaloyan
Updated over a week ago

I need to report fraud. How do I do that?

Learn what you need to do if you have experience fraud or a scam

Written by Team Novus
Updated over a week ago