Dispatcher

Everything you need to know about how to use the Dispatcher

Michael S. avatar Tamar Blitz avatar
62 articles in this collection
Written by Michael S. and Tamar Blitz
Managing Incidents and Dispatching Responders

Overview of the Incidents Panel

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Written by Michael S.
Updated over a week ago

How to Create a New Incident

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Written by Michael S.
Updated over a week ago

Alternative Ways to Creating a New Incident

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Written by Michael S.
Updated over a week ago

How to Cancel an Incident

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Written by Michael S.
Updated over a week ago

Multi Forms in the Dispatcher

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Written by Tamar Blitz
Updated over a week ago

How to Manage Two-Steps Dispatch

Allow for a Supervisor (Commander in the field) to dispatch resources based on pre-defined triggers/pre-conditions
Michael S. avatar
Written by Michael S.
Updated over a week ago

How to Auto Dispatch Responders to an Incident and How to Add a Required Additional Resource to an Incident

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Written by Michael S.
Updated over a week ago

How to Edit Preconfigured Time-Frames in the Auto-Dispatch Engine

Michael S. avatar
Written by Michael S.
Updated over a week ago

Pausing and Restarting the Auto-Dispatch Engine During an Incident

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Written by Michael S.
Updated over a week ago

How to Manually Dispatch Responders to an Incident

Michael S. avatar
Written by Michael S.
Updated over a week ago

View User Status History

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Written by Michael S.
Updated over a week ago

How to Manually Change the Status of a Responder

Michael S. avatar
Written by Michael S.
Updated over a week ago

Modifying the Priority Level of an Incident

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Written by Michael S.
Updated over a week ago

SLA module

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Written by Michael S.
Updated over a week ago

How to Edit an Incident's SLA (Date and Arrival Time)

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Written by Michael S.
Updated over a week ago

Viewing and Editing a User's Response Time in a Incident

Michael S. avatar
Written by Michael S.
Updated over a week ago

How to Read the Incident Progress Bar

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Written by Michael S.
Updated over a week ago

What do the User Status Icons in the Incident Manager and Incident Panel Mean

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Written by Michael S.
Updated over a week ago

Incident - Assets Tab

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Written by Michael S.
Updated over a week ago

How to Utilize Assets in an Incident (Dispatcher)

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Written by Michael S.
Updated over a week ago

Understanding the Incident Log

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Written by Michael S.
Updated over a week ago

How to Filter an Incident Log

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Written by Michael S.
Updated over a week ago

How to Save Video Streaming From an Incident

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Written by Michael S.
Updated over a week ago

Adding a Dynamic Report to an Incident Through the Incident's Log

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Written by Michael S.
Updated over a week ago

Dealing with Incident Duplications in Dispatcher

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Written by Michael S.
Updated over a week ago

Searching and Viewing Closed Incidents in the Incidents Journal

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Written by Michael S.
Updated over a week ago