We are happy to announce the release of NowForce Dispatcher Version 5.13, which includes many new features in the following modules:

  • Asset Management
  • Incidents Settings and Multiple Forms in Incidents
  • Enhancements in Messaging

 Asset Management:

In this upcoming release we are proud to introduce a robust suite of Asset Management tools that will allow all authorized members of the organization (with a designated permission) to search, track, and log actions performed on organization Assets. 

These are the main changes in the Asset Management:

  • Editable Asset Types - now you can create and edit your own Asset Types/Categories. Each Asset Type will define for its associated assets - the asset icon, map layer and form.
    To learn how to create ans edit Asset Types, click here.
  • Asset Forms - now you can create and design your own form template for each Asset Type. This means that for each Asset in your organization you can add details in a form specific to its Asset Type. The form is accessible and editable by any user with a new permission (dispatcher and/or mobile app user).
    To learn how to crate and edit Asset Forms, click here.
  • Search for Asset Data: you can now search not only based on the Asset name, but also based on information and value entered in the Asset form:
  • Assets map layer - you can now view Assets on the map. Each Asset Type has a separate map layer allowing the Dispatcher to display all organization Assets or choose to display specific Asset Types:

If you wish to read a full overview of the NowForce Assets module, please click here.

New Incident Settings page:

As part of our ongoing effort to redesign and consolidate our legacy setting pages - we have created a brand new look for the Incident Setting page:

and for the incident management window:

Currently on the new settings you can define the incident type, icon, priority and other incident definitions while the forms and incident rules remain in the legacy format. Stay tuned to our next releases as we keep migrating the incidents settings to the new look & feel.

For more information on how to create a new Incident, please click here.

Incident Multi-Forms:

System administrators can now associate more than one form template with each incident type, and decide which groups of users can view and edit each form:

This will allow Dispatchers and Responders to pick from the incident form dropdown the most relevant form template and/or duplicate an existing form if needed. For instance:

  1. Multiple Responders in the same incident can now fill separate forms, one for each. 
  2. Multiple “customers” in the same incident (i.e. separate forms for each person involved in the same accident).

Each new form is tagged with name of the template, the name of the form creator and where predefined by the Administrator - the form’s name can be automatically defined by the text entered into the form title field:

Incident Creator:

A new icon in the incident window (in the Basic Details Tab) will help us understand how the incident was opened, via Dispatcher or via Reporter:

By standing on the icon, you will also see a tool tip with the information:

Incident Comments:

A new ‘Comment’ field was added to the incident window where the dispatcher can now enter further incident details when creating a new incident.

Responders (and supervisors) will see the comment in the ‘Basic Details’ tab, and will also be able to edit the comment (with a designated permission): 

Messages - ‘WYSIWYG’ editor:

You can now use ‘WYSIWYG’ editor when sending App messages (both from the dispatcher and from the mobile):

For Mobile Users:

Display Update (Dynamic Status) reports on map:

All Dynamic Updates reported by mobile user can now be displayed on the map when tracking the history of a user:

Deactivate Role / Equipment:

Both Dispatcher and Responder (with a designated permission) can now Activate/Deactivate a Role and/or an Equipment of the responder. This new feature will allow Responders to define more accurately their current status and relevance for dispatch. This feature allows Responders to change roles or available equipment depending on their current location or shift.

For example: A Security officer who part-time functions as a patrol officer (role) and carries a weapon (equipment), and on other instances serves as a medic (role) and carries a defibrillator (equipment). When functioning as a medic, patrol officer (role) and gun (equipment) can be deactivated and medic (role) and CPR kit (equipment) activated: 

Separate the Chat updates in the Incident Log tab:

Due to information overload in the log/chat screen, we have split the log to two sections - one for all the automatically generated system log entries and the other for manually entered chat posts: 

Supervisor - join Incident:

Supervisors with a designated new permission, can now decide to join an incident under the supervisor’s jurisdiction as an active responder, even in situations where he was not dispatched to the incident:

User management:

We added search fields into the Group/Role/Equipment sections in the user management organization tab:

Version 5.13 also includes performance improvements and bug fixes to the NowForce Dispatcher.

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