As of Android 8, bypassing Do Not Disturb can be less intuitive since there may be additional steps to set it up successfully.
- Ensure that you have Override System Volume enabled in the app.
- Selecting this option will take you to the Do Not Disturb access page. From here, enable NowForce and accept the prompt.
- At this point, we recommend that you test to see if your High Urgency notifications are able to bypass Do Not Disturb.
If you're still having an issue, you may have to configure this option manually as we have shown below.
- Select Settings and then select Apps & notifications.
- Click App info and select NowForce in the app list. Then select Notifications.
Don't see this option when you select Notifications?
If you select Notifications and don't see the menu below, you'll need to send a test notification or trigger an incident in order to receive a push notification. Once you've received your first push notification, the menus will populate.
- Ensure that the High-Urgency and Low-Urgency toggles are both set to on. Next, tap the text for High Urgency Notifications. This will take you to a different menu.
- On this menu, Override Do Not Disturb will be an option at the bottom of the screen. Make sure to toggle this on. Keep in mind, if you'd like your Low Urgency Notifications to override Do Not Disturb, you'll need to go back to the previous menu and select the text for Low Urgency Notifications.
Why Can't I Bypass Do Not Disturb on my iPhone?
Apple has enforced limitations on what notifications can bypass their Do Not Disturb setting. As of December 2018, the only notifications that can bypass this setting are medical and health related notifications, home and security notifications, and public safety notifications.