You can set different ringtones on your mobile app for the different kinds of incident notifications and messages.

To set notification sounds:

  1. On the Home screen, tap the Menu (three lines) icon.
  2. At the bottom left of the Menu page, tap Settings (Gear icon).
  3. Tap Notification Sounds.

The Notification screen opens.

2. Modify the notification sounds as follows:
You can set the ringtones for the following notifications:

  • New Incidents: See below for more information
  • New Incident - snoozing reminder
  • Incident Updated
  • Incident Closed
  • New Messages: See below for more information
  • Ringtone New Message Snoozing: If you are in an area that has  poor WiFi connectivity, this setting send you a different New Message ringtone, as soon as you have a better connection. The different New Message ringtone indicates that the message is not new, but was sent previously, but was not received by you.

New Incidents Ringtones

You can set different ringtones for different Incidents according to their priority. Incidents have 5 different priority levels, where level 1 is the most urgent and level 5 is the least urgent. For more information on setting incident priority levels, click here.

To set a different ringtones for new incidents, tap New Incidents to open a list showing the current ringtones for all 5 incident priorities. Tap Set All if you want to set a new ringtone for all new incident priorities, or tap the incident priority whose ringtone you want to change.
The Pick a ringtone screen appears  Choose the required ringtone, and tap OK. Repeat this process for every ringtone you want to change.

New Messages Ringtones

You can set different ringtones for the different types of new messages, including setting a unique ringtone for new high priority messages. 

To set a different ringtones for new messages, tap New Messages to open a list showing the current ringtones for all new messages. Tap Set All if you want to set a new ringtone for all new messages, or tap one of the new message types whose ringtone you want to change.
The Pick a ringtone screen appears  Choose the required ringtone, and tap OK. Repeat this process for every ringtone you want to change.

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