The Messages screen in your mobile app enables you to view a history of your incoming and outgoing messages as well as compose messages from your mobile phone.

Note:  Message templates are currently only available for iOS devices. We will update this article when this feature is available on Android devices.

Accessing the Messages panel

You can access messages on your mobile device using one of the following methods:

  • On the Home screen, tap Messages. The small red number that appears over the Envelope Icon indicates the number of unread messages in your inbox. 
  • Tap the Main menu on the Home screen, and then tap Messages

After tapping Messages using either of the above methods, the Messages screen appears as shown in the following example:

Receiving Messages

You receive notification of a new messages as follows:

  • If the application is in the background, a pop-up appears on your Home screen indicating that a new message has arrived, and a sound is played
  • If the application is in the foreground, a pop-up appears in the app indicating that a new message has arrived, and a sound is played. 

Your Home screen also lists all the unread messages. The unread messages remain on the Home screen until you view them, after which they are no longer available on the Home screen, but can still be accessed through the Messages panel.

Opening Messages that have Attachments

When a message includes an attachment, a paper-clip icon appears in the message line. Tap the message line to view the message contents. Then tap the document icon to open the attachment.

Composing Messages

From the Messages panel, tap the Compose icon. to open the Messages screen in which you compose messages.

Selecting Recipients

In the Messages screen, tap the arrow on the right of the  Select Recipients. The Select users or Groups bar on the Messages screen open. Start typing the first characters of the recipient's name. The  autocomplete feature displays a list of the available options. Recipients can be groups or users. After selecting the required recipient/s, tap the blue checkbox icon on the right.

Selecting Message Types

After selecting  the recipients, you must now choose the type of message you want to send. You can choose from the following:

  • Simple Message:  Comprises any type of information that you want to pass on that doesn't need for a response.
  • Open Ended Question Message:  Enables the recipient to answer a question in free text.
  • Multiple Choice Message: Enables the recipient to choose one of the answers pre-defined by the sender of the message.

Simple Message

To compose a simple message tap the Simple Message Icon highlighted in red in the following example. If you haven't selected the recipients yet, follow the above procedure and select them now. Enter the Message Subject and Message Text and tap Send to send your message.

The following is an example of a simple message received by the recipient. After viewing the message, the recipient the recipient can tap OK to notify the sender that the message was received.
Note: There is no option of answering a simple message with free text. You can only acknowledging its receipt by tapping the OK button.

Open Ended Question MessageTo compose an open ended question message, tap the Open Ended Question Icon highlighted in red in the following example. If you haven't selected the recipients yet, follow the above procedure and select them now. Enter the Message Subject and Your Question and tap Send to send your message.

The following is an example of an open ended question message received by the recipient. The recipient can enter their free text response in the Your message area, and then tap Send to send the message to the sender.

Multiple Choice MessageTo compose a multiple question message, tap the Multiple Choice Message Icon highlighted in red in the following example. If you haven't selected the recipients yet, follow the above procedure and select them now.
Enter the Message Subject and Your Question ) and also add the answers that you want to send the recipient. The default screen enables two answers, but you can add more answers by tapping +Add Answer. Tap Send to send your message.

The following is an example of a multiple choice message received by the recipient. The recipient can select their response, and then tap Send to send the message to the sender.

Message Templates

Note:  Templates are currently available for iOS devices only. We will update this article when this feature is available on Android devices.

The dispatch operator can create simple message templates in the Dispatcher Message panel. Once these templates exist on the Dispatcher, you can access them via the mobile messaging application and you can use them to send simple messages. 

For more information on how to create simple message templates (and messaging in general) via the Dispatcher, click here.

To send a simple message template from your mobile device, tap the Template Icon  and then tap Select Template. On the Templates screen, select the required template from the list of templates defined in the Dispatcher.

Note: You only see the templates created in your organization. If you require a template for regular use, contact your organization's administrator or the dispatch operator and ask them to create one for you.

If you have not already done so, select the recipients for the message, and tap Send to send your message.

Urgent Button

You can choose to send a message as an urgent message by tapping the Urgent icon. The icon turns red. Tap the icon again to return to a standard message.

Request Location Button

You can ask for the recipients' location by tapping the Request Location icon. Green means the location will be requested. Black means the location will not be requested.

When the recipient opens the message, the Share current location check box is shown. The recipient can choose to share their location by selecting the check box, and tapping OK to send it to the sender.

Help Button

Tap the Help icon, located at the bottom left of the Compose screen, to display  a screen showing you the functionality of each button in the Compose screen. To leave the Help screen, tap anywhere on the screen to go back to the message you were composing.

Sent Messages

On the Message screen, tap Sent to view a list of all your sent messages. The icons on the left indicate the type of message sent. These icons correspond with the different message type described above.
Tap a message to view the message statistics in the Reports tab. You can also download all replies to Excel to view specific reply information.
Note: Messages statistics are only available for iOS devices. 

Received and Answered Messages

On the Message screen, tap Received to view details of all your received  messages. Messages in bold indicate that you have not opened the message yet. Messages with the double blue arrow Icon indicate that you have read and responded to the message.

Searching Messages

You can search for messages by tapping the Search Icon and entering your search criteria.

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