If you are a Responder and you are not getting Incident notifications, please follow these steps:
- Verify your internet connection.
- Verify that the message / incident was actually sent to you by your Dispatcher.
- Make sure the volume on your phone is set to high and that is not on mute. Also make sure you activate the vibration.
- Check that your user status is set to Online: click on the top right user icon inside the app and select Online.
- Check that you did not disabled notifications in the app settings by mistake: Device settings > Sound & notification > App notifications >make sure NowForce notification is 'On'.
If you are a Responder and your locations are not sent even when the application is running in the foreground, please follow this steps:
- Check your user location status in the app: click on the top right location icon inside the app, make sure you are online, and not in a Static/fixed location mode.
- Check that you did not turn off your location settings on your device by mistake: Device settings > Security & Location > Location > Location Permissions > make sure NowForce Location is 'On
If you still have an issue with Notifications or Locations, follow these steps:
In order for NowForce to receive notifications, the device has to be online.
- Make sure you accepted all the permissions requested by the app when installing it, including the new ones that were added on Android version 4.3.18
- Reboot your phone.
- Make sure Wi-Fi is kept on during sleep: Android Settings > Wi-Fi > Advanced > Keep Wi-Fi on during sleep > Always
- Please never quit NowForce with an App Manager (force quit). You will not get any notifications until you reopen the app.
- Go to Android Settings > Data usage, press the menu button and ensure that “Restrict background data” is disabled.
- In this menu also tap on NowForce and make sure that the “Restrict background data” option is disabled there too. Also check this for the Google Play services.
- In case you are using system tools like Battery-Saver, Juice Defender, Antivirus, PrivacyGuard, xPrivacy or similar, please deactivate these tools temporarily or make sure they do not interfere with NowForce.
- Please make sure you are using the most recent version of the Google Play Services and update them if needed.
- In case you have updated your phone's operating system, you need to reinstall the NowForce application.
- Make sure your phone's battery saving mode is turned off.
- Android 6 and later: Android Settings > Battery > Battery optimization > All apps. Scroll to NowForce, and select “Don’t optimize”.
- Samsong Galaxy S8 or S8+: Go to Settings>"Apps">tap on the three-dot menu icon on the upper-right corner of the screen and choose 'Special access">"Optimize battery usage":
tap on "Apps not optimized" (below the title) and chose "All apps" from the drop- down list>Find the NowForce app and make sure the switch next to it is disabled:
- Sony: Make sure “Stamina” mode is disabled and mark NowForce as a protected app in the device's power management settings.
- Huawei: Go to Huawei's Phone Manager> Energy Saver > Protected Apps and mark NowForce as a protected app:
- Asus: Go to Auto-start Manager and make sure the NowForce app is Allowed:
- Xiaomi / MIUI: First, navigate to “Settings > Additional Settings > Battery and Performance > Manage apps’ battery usage”, and turn “Power saving modes” off. Then, open the Security app, navigate to Permissions, and add NowForce to Autostart. Finally, summon the Task Manager, find NowForce, and drag it downwards until the padlock icon appears.
- Oppo: Open the Phone Menu>Settings>Security Settings>Data Saving>Make sure that the trigger is activated and add the NowForce app to run in the background: