The Incident Log tab in the Incident window shows a history of the events that occurred in the incident from the time the incident was created until the incident is closed.
The Log tab has the following sub-tabs:

  • Chat: Shows a history of the chats between the dispatch operator and the responders in the incident.
  • Log: Shows a history of all the events in the incident including chats. Entries in the Log sub-tab are categorized according to the source of the entry. For information on how to filter the Log sub-tab, click here.
  • Timetable: Shows a time table of events in the incident.

You can also chat with responders from the Incident Log tab as well as update the incident log.
The following sections describe each of the sub-tabs in the Incident log.

Chat

This sub-tab shows a history of the chats between the dispatch operator and the responders in the incident. The sub-tab also shows the viewing status of responders in the incident. The green and red indicators followed by numbers show the number of active and inactive responders in the incident.

Sending Chat Messages

You can send a chat message to responders in the incident, by clicking the Log/Chat tab at the bottom of any of the sub-tabs, entering your message and then clicking Log only.

Updating Responders

You can update responders by clicking the flag icon at the bottom of any of the sub-tabs, entering your message and then clicking Log only.

Log

The Log sub-tab shows a history of all the events in the incident including chats. Entries in the Log sub-tab are categorized according to the source of the entry. For information on how to filter the Log sub-tab, click here.

Timetable

The timetable shows all the mobile users who were dispatched to the incident, the time they reported that they were en-route to the incident and on scene, and finally the time when they reported that they completed their role in the incident.

If a mobile user is unable to report these times using their app, the dispatch operator can manually enter the time and date by clicking on the + icon and adding the information manually. The system identifies the updated reporter by displaying the user type icon next to the time/date.

Note: The ETA stated in the timetable, is the estimated time of arrival at the time of dispatch.

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