The Alerts module allows Dispatchers to setup alerts for multiple events and triggers. These are the alerts available in the system:

  • New Incidents - when a new incident is reported by a user or via an 3rd party integration
  • New SOS - when SOS alerts are activated
  • New Message - when a message is sent from Supervisor
  • Incident Share - when an incident is shared with another Control Center
  • Video Streaming - when a new video streaming session was initiated by a user
  • User Dynamic Status/Report - when a mobile app user sends a dynamic status that is configured to show a popup (configure under setup-users-dynamic statuses)
  • Incident Dynamic Report - when a Responder sends a dynamic status in an incident that is configured to show a popup (configure under setup-incidents-incident type-statuses)
  • Form - when a user enters data into a field that is configured to send an alert (configured under setup-incidents-forms-alertable)
  • Form Scan Mismatch - when a mobile user scans a QR/barcode and the retrieved data does not match the data in the compared field (configured under setup-incidents-forms-match).
  • Not on-scene - when a responder reports on-scene when location of Responder is distant from the incident location (configured under setup-organization-config)
  • User not Moving - when a mobile user has not sent locations for more than x minutes (configured for each Role type under setup-roles)
  • Communication Failure - when a mobile user has not communicated with the server for more than X minutes (configured separately for each Role type )
  • Battery Level - when a mobile user sends the server a battery level lower than a predefined threshold. 
  • Geofence Entry - when a mobile user enters a predefined geofence. This can be defined for specific users of for groups of users. 
  • Geofence Exit - when a mobile user exits a predefined geofence. This can be defined for specific users of for groups of users. 
  • Geofence Staffing - when a their aren't sufficient mobile users in a specific geofence. 
  • Geofence Absence - when in a specific geofence there hasn't been any active mobile user for a predefined time period . 
  • Incident Dispatch Time Overdue - when the response to an incident is insufficient (dispatch rule hasn't been met within X minutes from auto-dispatch)
  • Incident SLA Arrival - when the SLA Arrival time has passed and no Responder reported On-scene. 
  • Incident SLA Completion - when the SLA Completion time has passed and no Responder reported Done. 
  • User out of static Location

Scroll down the Alert Settings Panel to see all Alert types that can be configured:

For each alert, Dispatchers can configure a unique sound alert, if a popup should show up and if a Chrome Desktop notification should show up.

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