The Alerts module allows Dispatchers to setup alerts for multiple events and triggers. These are the alerts available in the system:
New Incidents - when a new incident is reported by a user or via an 3rd party integration
New SOS - when SOS alerts are activated
New Message - when a message is sent from Supervisor
Incident Share - when an incident is shared with another Control Center
Video Streaming - when a new video streaming session was initiated by a user
User Dynamic Status/Report - when a mobile app user sends a dynamic status that is configured to show a popup (configure under setup-users-dynamic statuses)
Incident Dynamic Report - when a Responder sends a dynamic status in an incident that is configured to show a popup (configure under setup-incidents-incident type-statuses)
Form - when a user enters data into a field that is configured to send an alert (configured under setup-incidents-forms-alertable)
Form Scan Mismatch - when a mobile user scans a QR/barcode and the retrieved data does not match the data in the compared field (configured under setup-incidents-forms-match).
Not on-scene - when a responder reports on-scene when location of Responder is distant from the incident location (configured under setup-organization-config)
User not Moving - when a mobile user has not sent locations for more than x minutes (configured for each Role type under setup-roles)
Communication Failure - when a mobile user has not communicated with the server for more than X minutes (configured separately for each Role type )
Battery Level - when a mobile user sends the server a battery level lower than a predefined threshold.
Geofence Entry - when a mobile user enters a predefined geofence. This can be defined for specific users of for groups of users.
Geofence Exit - when a mobile user exits a predefined geofence. This can be defined for specific users of for groups of users.
Geofence Staffing - when a their aren't sufficient mobile users in a specific geofence.
Geofence Absence - when in a specific geofence there hasn't been any active mobile user for a predefined time period .
Incident Dispatch Time Overdue - when the response to an incident is insufficient (dispatch rule hasn't been met within X minutes from auto-dispatch)
Incident SLA Arrival - when the SLA Arrival time has passed and no Responder reported On-scene.
Incident SLA Completion - when the SLA Completion time has passed and no Responder reported Done.
User out of static Location
Scroll down the Alert Settings Panel to see all Alert types that can be configured:
For each alert, Dispatchers can configure a unique sound alert, if a popup should show up and if a Chrome Desktop notification should show up.
Key word: A_Alerts