A responder receives notification of an incident to which they have been dispatched on their mobile device. 

Opening an Incident Notification

A notification pop-up appears on the mobile device's screen at the same time as an audible siren sounds. The mobile device may also vibrate depending on its notification settings Refer to your mobile devices user guide for assistance on notification settings).

Tap Show to open the incident on your mobile device.

Opening an Incident Notification from Mobile App Menu

If the mobile app does not open the incident from the notification message, revert directly to the app's Menu to open the incident.

  1. On the Home screen, tap the Menu (3-lines) icon. and then tap Incidents.

2. From the Incidents list, tap the incident you want to view.

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