You can view the historical status of a specific user in and incident in the Dispatch tab in the Incident panel.

To view user status history:

  1. In Dispatcher, open the Incidents panel.
  2. Locate the incident whose historical user statuses you want to view, right-click on the incident icon, and select Edit Incident.
  3. Click the Dispatch tab to view the users dispatched to the incident.
  4. Locate the user whose historical status you want to view, and click the Status icon in the Status column.

 The User Status pop-up opens. 

5. Click History, to view the user's status history.      

    

  

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