Switching the phone off doesn't send a signal to the dispatcher and therefore the mobile app status stays online until a time interval elapses without any communication from the mobile app. Once this time interval (24 hours) has passed, the mobile app status will be changed automatically (by the server) to Offline-server. Only then will the dispatcher show the user as unavailable for dispatch.

In order to prevent this happening, before you turn your phone off, you need to either change the application status to offline mode or to log out of the application. Performing either of these two actions will send the offline status to the server and the dispatcher will show that the user is offline.

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