Dispatch operators can change the default priority for specific incidents.
To change the default priority of an incident:
From the Incidents panel in the Dispatcher, locate the incident whose priority you want to change.
Hover your cursor over the incident icon, and select Edit Incident.The Incident window appears.
In the Incidents area, from the Priorities dropdown list, select the required incident priority.
Alternately, in the Dispatcher Incident panel, click in the Priority column of the incident whose priority you want to change, and select the required priority.
Note: You must have the necessary permissions to change the incident priority level. Consult your system administrator if you do not have these permissions.