Assets are any entities in or outside the organization that are of importance or relevance to the organization’s operational activities but do not possess or use a NowForce app (in other words they are not Users or Units).

Each Asset has two main and mandatory characteristics (other than it's name) - Asset Main Category and Asset Type:

Asset main categories (not editable): NowForce Assets are divided in 2 main categories:

  • People persons of interest to the organization (i.e. managers and stakeholders, customers, 3rd party decision makers, consultants), members of white lists (i.e. people who have access to facilities), members of blacklists (i.e. suspects, people who should not be granted access) etc.
  • Objects - physical “things” that have impact on the organization operations (i.e. cameras, sensors, hydrants, hospitals, offices, Online document, Links to video files etc.)

Asset Types (editable subcategories):

Within each main Asset category the Administrator can define specific Asset types. An Asset Type will define the subcategory for each asset. You can chose for each Asset only one Asset Type - this will define the Asset icon, the Asset layer on the map, and the Asset form.
To learn more about Asset Types, click here.

The Assets Panel

The Assets panel concentrates in one place all of the organization's assets, such as people, contact details and a variety of objects.

The panel allows users to view, create and edit assets in the dispatcher.

In order to open the Assets panel, click the Panels icon at the top right bar of your dispatcher screen:

And choose Assets from the checklist to display the assets:

Adding Assets

To add an asset click on the

icon in the top right corner of the panel:

A new Asset window will be opened:

Asset Basic Details Tab:

When creating (or editing) an Asset, you need to define its main category (People or Objects), its Asset Type (this will define the icon and form), its name (first name and last name for people, full name for Objects), its Alias (or operational code), and any further details in the comments section. Only the Asset category, type and name are mandatory.

First you need to chose the Asset Category:

  • Adding People as AssetsTo add a person to the asset list, simply select "People" in Asset Category, fill in the contact's information and click "Next" to continue:

To enable the system to contact a user via text message (SMS), click on

icon so that the red bell appears.

To enable the system to contact a user via email, click on

icon so that the red bell appears.

  • Adding Objects as AssetsTo add an object to the list of assets, simply select "Object" in Asset Category, select the type of asset from the drop-down menu, fill in the asset's information and click "Next":

Next, you need to chose the Asset Type:

You can chose whether you want to use the default Asset Types (you will see them all at the drop-down list) or whether you want to create a new Asset Types and define the icon, form and whether the Asset Type is accessible in Asset Lookup feature. 

Note that the default Asset Types aren't editable, and don't have a form associated with.

For more information about creating and editing Asset Type, click here.

Asset Relationships Tab

The asset Relationships tab is where assets are associated with the organization.

Each asset can have more than one relationship. For example, a person can be associated with a specific Point of Interest (POI), a Geofence, an incident and more.

To associate the asset with a POI, click on the POI list and then using your mouse, mark the relevant POIs:

To associate the asset with an Incident type, click on Incident Type list and then using your mouse, mark the relevant incident types:

To associate the asset with a Geofence, click on the Geofence list and then using your mouse, mark the relevant Geofences:

To associate the asset with Group SOS contacts, click on the Group SOS Contacts list and then using your mouse, mark the Groups you would like to associate the asset with for SOS purposes:

To associate the asset with a specific contact, click on the User Contacts list and enter user details in the search box. Click on the preferred contacts to add them to the list:

Asset Location Tab

You can define a location of an Asset either with a specific address ('Fixed Location' option) or link the Asset to a location of a POI ('POI' option):

Asset Log Tab:

The log tab shows you the assets incident history:

Asset Form Tab:

The Asset Form Tab displays the form template which was defined to the Asset Type you chose. You can fill in the form with the specific information and details relevant to the Asset you have created. The form is accessible and can be edited by any user with the right permission (Dispatcher and/or mobile app user):

[Note: Assets vs. POIs: Do not confuse Assets with Points of Interest (POIs). It is important to note that in NowForce - POIs are merely a way to mark a location on the map (POIs represent a single geographical point vs. Geofences that represent an area). If you wish to define a location and associate it with another entity in the NowForce system (i.e. User, Incident, Asset…), then you should use the POI feature. However, if your organization has an actual asset (person or object of value) in that location - we recommend you create an Asset as this will allow your Users to perform many operational actions with Assets which are not available for POIs. Notwithstanding, as you can see further down, you can define a location of an Asset either with a specific address or link an Asset (or multiple Assets) to a location of a POI].

Asset Search:

You can search for Assets based on the Asset name, type or data by clicking on the 'Magnifying 'Glass' icon:

Asset Name - you can search asset based on the asset name.
Asset Type - search assets based on Asset Type, default types or new types.
Asset Data - you can search assets based on information and value entered in the Asset form:

Note: Asset Data search will show results only for information and value entered in the the asset form fields which were defined as 'Searchable for Asset Lookup' when creating the form.
To learn more about creating Asset Form and defining field as 'Searchable for Asset Lookup', please click here.

Assets map layer

You can view Assets on the map based on their Asset Type. Each Asset Type has a separate map layer allowing the Dispatcher to display all organization Assets or choose to display specific Asset Types:

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