A Virtual User is User who does not use the Responder app and has to be manually dispatched and managed by the Dispatcher. The Dispatcher logs a Virtual User's timeline and actions manually.
A classic example of a Virtual User is a Responder using a radio device and can't use the Responder application, or a 'station' that needs to be called to the incident.
Creating a Virtual User
You create a Virtual User like any other user, see Adding and Managing Users.
Note: You will need to select only the Virtual User permission profile in the Organization tab.
Dispatching a Virtual User
The virtual user has to be manually searched for in order to become visible in the Dispatcher tab.
- Click on the Manual Search bar to search for the Virtual User.
2. Select the Virtual User from the dropdown list click the + icon in the Status column.
3. Manually enter the dispatch status and time.
SMS on Virtual User Dispatch
Virtual Users can be configured, by the Administrator, to receive a SMS upon manual dispatch.