Manual Dispatch

After an incident has been created and the incident details have been entered in the Basic Details tab, click the Manual Dispatch button at the bottom of the Incident Manager Panel to open the Dispatch tab in the Incident Manager.

The default setting of the Dispatch tab is to display all users by ETA to the incident.

Displaying Users Information

User information is displayed in corresponding columns that appear to the right of each user. Each column can be be turned on and off and arranged by the dispatcher as desired.

To display or remove columns:

  1. Click the arrow in the Actions Column
  2. Scroll over the Columns popup
  3. Select and deselect each column as desired

To arrange columns:

  1. Click and hold desired column header
  2. Begin dragging header to desired location
  3. A grey box with the header will appear. Drag box to desired location
  4. Unclick to arrange column in new location

Filtering Users

Users can be filtered and displayed by their status using the Display Options Tool. Icons for selected statuses display to the right of the Display Options Tool . The default setting is for all statuses to display.

To filter users by their status:

  1. Click the Display arrow
  2. When the Display Options Tool appears, select or deselect each status as desired
  3. A status can also be turned off by clicking the X on each statuses' icon to the right of the Display Options Tool

Searching for Users

Dispatchers can search for specific users or multiple users by:

  • Name or username
  • Groups
  • Roles
  • Equipment
  1. Begin typing desired search until desired user, group, role, or equipment appears
  2. Click on desired search result

Manual Dispatch of Single Responder

Dispatch a single responder by clicking the dispatch button in the Actions column

A popup will display confirming the manual dispatch was initiated. Click the Close button to acknowledge the popup message.

Manual Dispatch of Multiple Responders

Select the desired responders for dispatch by checking the box to the left of the User column for each responder.

Click the Manual Dispatch button to initiate dispatch of selected responders

A popup will display confirming the manual dispatch was initiated. Click the Close button to acknowledge the popup message.

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