Creating and Dispatching Scenarios


A scenario is an event that requires multiple incidents to be dispatched simultaneously. An example of this might be a bomb scare, or a terrorist attack, where multiple responders are required. The Scenarios tab shows the list of scenarios configured in the dispatcher, along with the number of incidents the scenario contains, and how many responders are required once you dispatch the scenario.

Scenarios Settings Page:

To access the scenarios Settings page click on the 'Settings' (gear) icon in the upper left corner of the main dispatcher screen:

The Settings pages tab will be opened, open the 'Incident' section and chose 'Scenarios':

The following is an example of a completed scenario:

The Scenarios Setting page shows that the scenario, "Miss. School Threat" has 4 incidents, requiring 10 responders.

Scenario screen for "Miss. School Threat"

In the Scenario screen for the Scenario "Miss. School Threat", you can see the following information:

  • Scenario Overview
    The Scenario Overview summarizes how many incidents are in the scenario and how many resources are required. You can see that this scenario contains four incidents, and you can see the different types of responders that are required, divided into roles, equipment and groups. In this screen it seems like you may need 12 resources, while the Scenarios tab shows only 10. This is because some resources may have multiple functions.
  • Scenario Area:
    The Scenario Area is where you define the location of the scenario on the map. You can see that the map is centered to Mission High School.
  • Table of Incidents:
    The Table of Incidents shows each incident, with the address, the incident priority, whether the address is urgent or not, and whether resources should be dispatched automatically when dispatching the scenario. In this case, there are four incidents, 3 of them are to be dispatched automatically, one is considered an urgent incident.

Creating a Scenario


Scenarios are configured in the Scenarios Setting Page, which you can reach from the Settings Menu, under the Incidents section.


To add a scenario:

  1. On the top right of the Scenarios tab, click Add New Scenario. The Add New Scenario pop-up appears.
  2. Enter the scenario name. Click OK to add the new scenario, or Cancel to cancel the action.
  3. The new scenario appears in the Scenario table.

Once you have added a new scenario, you must edit it in order to add incidents.

To edit the scenario:

Click the down arrow in the Actions column of the scenario you want to make changes to. A new browser tab opens with the Scenario screen.

Setting the Scenario Area


The Scenario Area section allows you to set the default map location and the zoom level for each scenario.

To set the scenario area:

  • Click on the thumbtack icon and click on the map to center it to the location you want.
  • ¬∑Change the zoom level and click Preview to check the settings. If you want to modify the location and zoom level, keep going and press Save when you are satisfied.

Adding Incidents to the Scenario


To add incidents to the scenario:

Click on the Add New Incident button on the right of the Scenario screen. The Add New Incident pop-up appears

  1. Add an address, using either Exact Address, Coordinates or POI.
  2. Choose the incident type by clicking on the down arrow and selecting the incident type you want from the list
  3. Choose the incident priority by clicking on on the down arrow and choosing a number from this list, where 1 is the highest priority and 10 is the lowest.
  4. If you want the incident to be dispatched automatically, click on the checkbox next to Automatic.
  5. Click OK to add the new incident or Cancel to cancel the action.

Dispatching Scenarios


Scenarios can be dispatched from three places:

  • From the Actions menu in the Scenarios tab
  • From the Scenario screen
  • From the 'Open Panel' dropdown window in the main dispatcher screen.

1. Dispatching a Scenario from the Actions menu in the Scenarios tab

Click on the 'Dispatch' option. The Dispatch Now pop-up appears:

Click on the down arrow and select the scenario you want to dispatch from the list. The Dispatch Now pop-up shows you the details for the scenario you have chosen.The Dispatch Now pop-upDispatch: To dispatch the scenario, type in your password and click Dispatch. The scenario will be dispatched and you will be able to see the incidents in the table in the Live Screen.Edit:To edit the scenario before you dispatch, click Edit. The Scenarios screen for the chosen scenario will open.Make your changes and click Dispatch Now at the top right of the screen. The Dispatch Now pop-up appears. 

Type in your password and click Dispatch. The scenario will be dispatched and you will be able to see the incidents in the table in the Live Screen.

2. Dispatching a Scenario from the Scenario screen

After clicking on 'Dispatch Now' the pop-up window will be open, and you should follow the instructions above.

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