Incident duplication can occur when an incident is reported from the same location and/or from the same source/caller.
If a dispatch operator creates a new incident or edits an existing incident that is in close proximity (location and time) or has the same caller information (name/telephone number) to an incident already in the system, a Duplication icon appears in the Incident pop-up.
If Dispatcher enters data or edits an incident that is in proximity (location and time) or has the same caller information (name/phone number) as another incident in the system – the dispatcher will see the duplication icon:
Clicking on the duplication icon allows the dispatcher to either "ignore" the alert, "delete" the current incident or "merge" the current incident with the selected duplicated incident:
If the dispatcher decides to merge the current incident, a Log will be added to the original (selected) incident and it will automatically open it for editing:
An administrator can setup the distance and time parameters for incident duplication under Setup-Organization-Config: