You can cancel an incident instead of closing it. For example, if you created an incident by mistake, you can cancel it, as it is not a "real" incident. When incidents are cancelled the mechanism that checks that all mandatory fields were filled inside the forms do not run.

To cancel an incident:

  1. You can cancel an incident in one of the following ways: 

In the Incidents panel, click on the Action icon (on the right of the incident row),and select Cancel Incident.

Click Cancel Incident on the bottom right of the Incidents window.

Cancelled incidents do not appear in the Incidents panel unless a filter is set to show them, as shown in the following example.

This feature also require the necessary permission to be associated with the Dispatcher permission profile:

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