Dispatcher

Editing and Adding Forms in an Incident

Written by Talia Feigenbaum
Updated over a week ago

Utilizing Assets in an Incident

Written by Leigh Freedman
Updated over a week ago

Overview of the Incidents Panel

Written by Leigh Freedman
Updated over a week ago

Logging In and Out of Dispatcher

Written by Leigh Freedman
Updated over a week ago

Sending Group Messages

Written by Leigh Freedman
Updated over a week ago

Quick overview of layout, buttons and behavior of the Dispatcher screen

Written by Tamar Blitz
Updated over a week ago

User Profile - How to change your password in Dispatcher

Written by Tamar Blitz
Updated over a week ago

Managing Alert Types in Dispatcher

Written by Tamar Blitz
Updated over a week ago

User Profile - How to change the language in Dispatcher

Written by Tamar Blitz
Updated over a week ago

What is the Server Connection Status Indicator

Written by Tamar Blitz
Updated over a week ago

Overview of the Dispatcher Panel

Written by Leigh Freedman
Updated this week

Overview of the Incidents Panel

Written by Tamar Blitz
Updated over a week ago

How to Create a New Incident

Written by Leigh Freedman
Updated over a week ago

Alternative Ways to Create New Incidents

Written by Leigh Freedman
Updated over a week ago

How to Cancel an Incident

Written by Tamar Blitz
Updated over a week ago

Multi Forms in the Dispatcher

Written by Leigh Freedman
Updated over a week ago

Understanding Two-Step Dispatch

Enables supervisors to dispatch resources based on predefined triggers/preconditions

Written by Leigh Freedman
Updated over a week ago

How to Auto Dispatch Responders to an Incident and How to Add a Required Additional Resource to an Incident

Written by Tamar Blitz
Updated over a week ago

How to Edit Preconfigured Time-Frames in the Auto-Dispatch Engine

Written by Tamar Blitz
Updated over a week ago

Pausing and Restarting the Auto-Dispatch Engine During an Incident

Written by Leigh Freedman
Updated this week

How to Manually Dispatch Responders to an Incident

Written by Tamar Blitz
Updated over a week ago

Sharing Incidents

Written by Leigh Freedman
Updated over a week ago

View User Status History

Written by Tamar Blitz
Updated over a week ago

How to Manually Change the Status of a Responder

Written by Tamar Blitz
Updated over a week ago

Modifying the Priority Level of an Incident

Written by Tamar Blitz
Updated over a week ago

SLA module

Written by Tamar Blitz
Updated over a week ago

Editing an Incident's SLA Time

Written by Leigh Freedman
Updated over a week ago

Viewing and Editing a User's Response Time in a Incident

Written by Leigh Freedman
Updated over a week ago

Understanding the Incident Progress Bar

Written by Leigh Freedman
Updated over a week ago

User Status Icons Used in the Incident Panel

What do the user status icon in the Incidents panel mean?

Written by Leigh Freedman
Updated over a week ago

Incident - Assets Tab

Written by Tamar Blitz
Updated over a week ago

How to Utilize Assets in an Incident (Dispatcher)

Written by Tamar Blitz
Updated over a week ago

Understanding the Incident Log

Written by Tamar Blitz
Updated over a week ago

How to Filter an Incident Log

Written by Tamar Blitz
Updated over a week ago

How to Save Video Streaming From an Incident

Written by Tamar Blitz
Updated over a week ago

Dealing with Incident Duplications in Dispatcher

Written by Tamar Blitz
Updated over a week ago

Searching and Viewing Closed or Cancelled Incidents in the Incidents Journal

Written by Leigh Freedman
Updated over a week ago

Overview of the Users Panel

Written by Leigh Freedman
Updated over a week ago

Adding and Managing Users

Written by Leigh Freedman
Updated over a week ago

Searching for Users

Written by Tamar Blitz
Updated over a week ago

How to activate/enable a user

Written by Tamar Blitz
Updated over a week ago

Disabling and Reactivating Users

Written by Leigh Freedman
Updated over a week ago

Choosing the User's License Type

Written by Tamar Blitz
Updated over a week ago

Assigning Dispatch Operators to Control Centers

Written by Leigh Freedman
Updated over a week ago

Accessing a User's Incidents From the User Panel

Written by Tamar Blitz
Updated over a week ago

Understanding User Scoring

Written by Tamar Blitz
Updated over a week ago

How to use the Map Panel

Written by Leigh Freedman
Updated over a week ago

Getting Directions on the Map

How to get travel directions on the map

Written by Leigh Freedman
Updated over a week ago

Viewing and Editing Alerts in Dispatcher

Written by Leigh Freedman
Updated over a week ago

Calculating Distance on the Map

How to calculate the distance between two points on the map. Get directions on how to get from one point to the other.

Written by Leigh Freedman
Updated over a week ago

Resources Monitor

What is the Resources Monitor? How to use the interactive Resources Monitor?

Written by Leigh Freedman
Updated over a week ago

Resources Panel

What is the Resources Panel and how to use it?

Written by Leigh Freedman
Updated over a week ago

Overview of the Messages Panel

Written by Leigh Freedman
Updated over a week ago

Sending Messages from Dispatcher

Send messages or questions to users

Written by Leigh Freedman
Updated over a week ago

Assets Overview

All you want to know about Assets

Written by Leigh Freedman
Updated this week

Adding and Editing Assets

Written by Leigh Freedman
Updated this week

Actions a Dispatcher can Take with an Asset

Written by Tamar Blitz
Updated over a week ago

What is the Channels (PTT) feature?

Written by Tamar Blitz
Updated over a week ago

Channels (PTT) feature for Dispatcher

What is the Channels feature? How to transmit voice and text messages? and How to mute Channels?

Written by Tamar Blitz
Updated over a week ago

Channels (PTT) feature - Creating New Groups and Chats

How to create new groups and chats in the Dispatcher and in the mobile app?

Written by Tamar Blitz
Updated over a week ago

Incident PTT Channels for Dispatchers

Written by Leigh Freedman
Updated this week

Units module

Written by Tamar Blitz
Updated over a week ago

Overview of the CLI Panel

Written by Tamar Blitz
Updated over a week ago