Dispatcher

Editing and Adding Forms in an Incident

Written by Talia Feigenbaum
Updated over a week ago

Utilizing Assets in an Incident

Written by Leigh Freedman
Updated over a week ago

Overview of the Incidents Panel

Written by Leigh Freedman
Updated over a week ago

Logging In and Out of Dispatcher

Written by Leigh Freedman
Updated over a week ago

Sending Group Messages

Written by Leigh Freedman
Updated over a week ago

Accessing an Incident Channel in Dispatcher

Written by Leigh Freedman
Updated over a week ago

Changing Your Password

Written by Leigh Freedman
Updated over a week ago

Managing Alert Types in Dispatcher

Written by Tamar Blitz
Updated over a week ago

Changing the Language in Dispatcher

Written by Leigh Freedman
Updated over a week ago

What is the Server Connection Status Indicator

Written by Leigh Freedman
Updated over a week ago

Overview of the Dispatcher Panel

Written by Leigh Freedman
Updated over a week ago

Viewing and Editing Alerts in Dispatcher

Written by Leigh Freedman
Updated over a week ago

Creating a New Incident

Written by Leigh Freedman
Updated over a week ago

Alternative Ways to Create New Incidents

Written by Leigh Freedman
Updated over a week ago

Canceling an Incident

Written by Leigh Freedman
Updated over a week ago

Multi Forms in the Dispatcher

Written by Leigh Freedman
Updated over a week ago

Understanding Two-Step Dispatch

Enables supervisors to dispatch resources based on predefined triggers/preconditions

Written by Leigh Freedman
Updated over a week ago

Auto Dispatching Rules

How to auto dispatch responders and how to add additional resources to an incident

Written by Leigh Freedman
Updated over a week ago

Pausing and Restarting the Auto-Dispatch Engine During an Incident

Written by Leigh Freedman
Updated over a week ago

Sharing Incidents

Written by Leigh Freedman
Updated over a week ago

Viewing User Status History

Written by Leigh Freedman
Updated over a week ago

Changing the Responder Status Manually

Written by Leigh Freedman
Updated over a week ago

Modifying the Priority Level of an Incident

Written by Leigh Freedman
Updated over a week ago

SLA module

Written by Tamar Blitz
Updated over a week ago

Editing an Incident's SLA Time

Written by Leigh Freedman
Updated over a week ago

Viewing and Editing a User's Response Time in a Incident

Written by Leigh Freedman
Updated over a week ago

Understanding the Incident Progress Bar

Written by Leigh Freedman
Updated over a week ago

User Status Icons Used in the Incident Panel

What do the user status icon in the Incidents panel mean?

Written by Leigh Freedman
Updated over a week ago

Incident - Assets Tab

Written by Tamar Blitz
Updated over a week ago

Understanding the Incident Log Tab

Written by Leigh Freedman
Updated over a week ago

Filtering an Incident Log

Written by Leigh Freedman
Updated over a week ago

Saving Video from an Incident

Written by Leigh Freedman
Updated over a week ago

Incident Duplications in Dispatcher

Written by Leigh Freedman
Updated over a week ago

Searching and Viewing Closed or Cancelled Incidents in the Incidents Journal

Written by Leigh Freedman
Updated over a week ago

Overview of the Users Panel

Written by Leigh Freedman
Updated over a week ago

Adding and Managing Users

Written by Leigh Freedman
Updated over a week ago

Searching for Users

Written by Leigh Freedman
Updated over a week ago

How to activate/enable a user

Written by Tamar Blitz
Updated over a week ago

Disabling and Reactivating Users

Written by Leigh Freedman
Updated over a week ago

Viewing the User License Types

Written by Leigh Freedman
Updated over a week ago

Assigning Dispatch Operators to Control Centers

Written by Leigh Freedman
Updated over a week ago

Accessing a User's Incidents From the User Panel

Written by Leigh Freedman
Updated over a week ago

Understanding User Scoring

Written by Tamar Blitz
Updated over a week ago

How to use the Map Panel

Written by Leigh Freedman
Updated over a week ago

Getting Directions on the Map

How to get travel directions on the map

Written by Leigh Freedman
Updated over a week ago

Viewing and Editing Alerts in Dispatcher

Written by Leigh Freedman
Updated over a week ago

Calculating Distance on the Map

How to calculate the distance between two points on the map. Get directions on how to get from one point to the other.

Written by Leigh Freedman
Updated over a week ago

Resources Monitor

What is the Resources Monitor? How to use the interactive Resources Monitor?

Written by Leigh Freedman
Updated over a week ago

Resources Panel

What is the Resources Panel and how to use it?

Written by Leigh Freedman
Updated over a week ago

Overview of the Messages Panel

Written by Leigh Freedman
Updated over a week ago

Sending Messages from Dispatcher

Send messages or questions to users

Written by Leigh Freedman
Updated over a week ago

Assets Overview

All you want to know about Assets

Written by Leigh Freedman
Updated over a week ago

Adding and Editing Assets

Written by Leigh Freedman
Updated over a week ago

Actions a Dispatcher can Take with an Asset

Written by Tamar Blitz
Updated over a week ago

Overview of the Channels (PTT) Feature

Written by Tamar Blitz
Updated over a week ago

Using the PTT Channels in Dispatcher

What is the Channels feature and how do you use it?

Written by Leigh Freedman
Updated over a week ago

Creating New PTT Chats in Dispatcher

How to create new chat channels in Dispatcher

Written by Leigh Freedman
Updated over a week ago

Incident PTT Channels for Dispatchers

Written by Leigh Freedman
Updated over a week ago

Units Module

Written by Tamar Blitz
Updated over a week ago

Overview of the CLI Panel

Written by Tamar Blitz
Updated over a week ago