Dispatcher

Everything you need to know about how to use the Dispatcher

Michael S. avatar Tamar Blitz avatar Leigh Freedman avatar
62 articles in this collection
Written by Michael S., Tamar Blitz, and Leigh Freedman
Managing Incidents and Dispatching Responders

Overview of the Incidents Panel

Michael S. avatar
Written by Michael S.
Updated over a week ago

How to Create a New Incident

Michael S. avatar
Written by Michael S.
Updated over a week ago

Alternative Ways to Creating a New Incident

Michael S. avatar
Written by Michael S.
Updated over a week ago

How to Cancel an Incident

Michael S. avatar
Written by Michael S.
Updated over a week ago

Multi Forms in the Dispatcher

Tamar Blitz avatar
Written by Tamar Blitz
Updated over a week ago

How to Manage Two-Steps Dispatch

Allow for a Supervisor (Commander in the field) to dispatch resources based on pre-defined triggers/pre-conditions
Michael S. avatar
Written by Michael S.
Updated over a week ago

How to Auto Dispatch Responders to an Incident and How to Add a Required Additional Resource to an Incident

Michael S. avatar
Written by Michael S.
Updated over a week ago

How to Edit Preconfigured Time-Frames in the Auto-Dispatch Engine

Michael S. avatar
Written by Michael S.
Updated over a week ago

Pausing and Restarting the Auto-Dispatch Engine During an Incident

Michael S. avatar
Written by Michael S.
Updated over a week ago

How to Manually Dispatch Responders to an Incident

Michael S. avatar
Written by Michael S.
Updated over a week ago

Sharing Incidents

Leigh Freedman avatar
Written by Leigh Freedman
Updated over a week ago

View User Status History

Michael S. avatar
Written by Michael S.
Updated over a week ago

How to Manually Change the Status of a Responder

Michael S. avatar
Written by Michael S.
Updated over a week ago

Modifying the Priority Level of an Incident

Michael S. avatar
Written by Michael S.
Updated over a week ago

SLA module

Michael S. avatar
Written by Michael S.
Updated over a week ago

How to Edit an Incident's SLA (Date and Arrival Time)

Michael S. avatar
Written by Michael S.
Updated over a week ago

Viewing and Editing a User's Response Time in a Incident

Michael S. avatar
Written by Michael S.
Updated over a week ago

Understanding the Incident Progress Bar

Leigh Freedman avatar
Written by Leigh Freedman
Updated over a week ago

User Status Icons Used in the Incident Panel

What do the user status icon in the Incidents panel mean?
Leigh Freedman avatar
Written by Leigh Freedman
Updated over a week ago

Incident - Assets Tab

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Written by Michael S.
Updated over a week ago

How to Utilize Assets in an Incident (Dispatcher)

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Written by Michael S.
Updated over a week ago

Understanding the Incident Log

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Written by Michael S.
Updated over a week ago

How to Filter an Incident Log

Michael S. avatar
Written by Michael S.
Updated over a week ago

How to Save Video Streaming From an Incident

Michael S. avatar
Written by Michael S.
Updated over a week ago

Dealing with Incident Duplications in Dispatcher

Michael S. avatar
Written by Michael S.
Updated over a week ago

Searching and Viewing Closed or Cancelled Incidents in the Incidents Journal

Michael S. avatar
Written by Michael S.
Updated over a week ago