Dispatcher

Everything you need to know about how to use the Dispatcher

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60 articles in this collection
Written by Tamar Blitz and Talia Feigenbaum
Managing Incidents and Dispatching Responders

Viewing and Editing Alerts in Dispatcher

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Written by Tamar Blitz
Updated over a week ago

Creating a New Incident

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Written by Tamar Blitz
Updated over a week ago

Alternative Ways to Create New Incidents

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Written by Tamar Blitz
Updated over a week ago

Canceling an Incident

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Written by Tamar Blitz
Updated over a week ago

Multi Forms in the Dispatcher

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Written by Tamar Blitz
Updated over a week ago

Understanding Two-Step Dispatch

Enables supervisors to dispatch resources based on predefined triggers/preconditions
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Written by Tamar Blitz
Updated over a week ago

Auto Dispatching Rules

How to auto dispatch responders and how to add additional resources to an incident
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Written by Tamar Blitz
Updated over a week ago

Pausing and Restarting the Auto-Dispatch Engine During an Incident

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Written by Tamar Blitz
Updated over a week ago

Sharing Incidents

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Written by Tamar Blitz
Updated over a week ago

Viewing User Status History

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Written by Tamar Blitz
Updated over a week ago

Changing the Responder Status Manually

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Written by Tamar Blitz
Updated over a week ago

Modifying the Priority Level of an Incident

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Written by Tamar Blitz
Updated over a week ago

SLA module

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Written by Tamar Blitz
Updated over a week ago

Editing an Incident's SLA Time

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Written by Tamar Blitz
Updated over a week ago

Viewing and Editing a User's Response Time in a Incident

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Written by Tamar Blitz
Updated over a week ago

Understanding the Incident Progress Bar

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Written by Tamar Blitz
Updated over a week ago

User Status Icons Used in the Incident Panel

What do the user status icon in the Incidents panel mean?
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Written by Tamar Blitz
Updated over a week ago

Incident - Assets Tab

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Written by Tamar Blitz
Updated over a week ago

Understanding the Incident Log Tab

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Written by Tamar Blitz
Updated over a week ago

Filtering an Incident Log

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Written by Tamar Blitz
Updated over a week ago

Saving Video from an Incident

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Written by Tamar Blitz
Updated over a week ago

Incident Duplications in Dispatcher

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Written by Tamar Blitz
Updated over a week ago

Searching and Viewing Closed or Cancelled Incidents in the Incidents Journal

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Written by Tamar Blitz
Updated over a week ago