Overview of the Incidents Panel

Written by Leigh Freedman
Updated this week

Sending Group Messages

Written by Leigh Freedman
Updated over a week ago

How to Login to the Dispatcher

Written by Michael S.
Updated over a week ago

Quick overview of layout, buttons and behavior of the Dispatcher screen

Written by Michael S.
Updated over a week ago

Viewing and Editing Alerts in the Dispatcher

Written by Michael S.
Updated over a week ago

User Profile - How to change your password in Dispatcher

Written by Michael S.
Updated over a week ago

User Profile - How to change the language in Dispatcher

Written by Michael S.
Updated over a week ago

What is the Server Connection Status Indicator

Written by Michael S.
Updated over a week ago

How to logout of Dispatcher

Written by Michael S.
Updated over a week ago

Dispatcher filter

Written by Michael S.
Updated over a week ago

Dispatcher Panels Overview

Written by Michael S.
Updated over a week ago

Overview of the Incidents Panel

Written by Michael S.
Updated over a week ago

How to Create a New Incident

Written by Michael S.
Updated this week

Alternative Ways to Creating a New Incident

Written by Michael S.
Updated over a week ago

How to Cancel an Incident

Written by Michael S.
Updated over a week ago

Multi Forms in the Dispatcher

Written by Tamar Blitz
Updated over a week ago

How to Manage Two-Steps Dispatch

Allow for a Supervisor (Commander in the field) to dispatch resources based on pre-defined triggers/pre-conditions

Written by Michael S.
Updated over a week ago

How to Auto Dispatch Responders to an Incident and How to Add a Required Additional Resource to an Incident

Written by Michael S.
Updated over a week ago

How to Edit Preconfigured Time-Frames in the Auto-Dispatch Engine

Written by Michael S.
Updated over a week ago

Pausing and Restarting the Auto-Dispatch Engine During an Incident

Written by Michael S.
Updated over a week ago

How to Manually Dispatch Responders to an Incident

Written by Michael S.
Updated over a week ago

Sharing Incidents

Written by Leigh Freedman
Updated over a week ago

View User Status History

Written by Michael S.
Updated over a week ago

How to Manually Change the Status of a Responder

Written by Michael S.
Updated over a week ago

Modifying the Priority Level of an Incident

Written by Michael S.
Updated over a week ago

SLA module

Written by Michael S.
Updated over a week ago

How to Edit an Incident's SLA (Date and Arrival Time)

Written by Michael S.
Updated over a week ago

Viewing and Editing a User's Response Time in a Incident

Written by Michael S.
Updated over a week ago

Understanding the Incident Progress Bar

Written by Leigh Freedman
Updated over a week ago

User Status Icons Used in the Incident Panel

What do the user status icon in the Incidents panel mean?

Written by Leigh Freedman
Updated over a week ago

Incident - Assets Tab

Written by Michael S.
Updated over a week ago

How to Utilize Assets in an Incident (Dispatcher)

Written by Michael S.
Updated over a week ago

Understanding the Incident Log

Written by Michael S.
Updated over a week ago

How to Filter an Incident Log

Written by Michael S.
Updated over a week ago

How to Save Video Streaming From an Incident

Written by Michael S.
Updated over a week ago

Dealing with Incident Duplications in Dispatcher

Written by Michael S.
Updated over a week ago

Searching and Viewing Closed or Cancelled Incidents in the Incidents Journal

Written by Michael S.
Updated over a week ago

Overview of the Users Panel

Written by Michael S.
Updated over a week ago

Adding and Managing Users

Written by Michael S.
Updated over a week ago

Searching for Users

Written by Michael S.
Updated over a week ago

How to activate/enable a user

Written by Michael S.
Updated over a week ago

How to Disable a User

Written by Michael S.
Updated over a week ago

Choosing the User's License Type

Written by Michael S.
Updated over a week ago

How to assign Dispatcher users to Control Center?

Written by Michael S.
Updated over a week ago

Accessing a User's Incidents From the User Panel

Written by Michael S.
Updated over a week ago

Understanding User Scoring

Written by Michael S.
Updated over a week ago

How to use the Map Panel

Written by Michael S.
Updated over a week ago

How to get directions on the map

Written by Michael S.
Updated over a week ago

How to use the Drop Pin to Open an Incident or Create a POI

Written by Michael S.
Updated over a week ago

How to calculate distance

Written by Michael S.
Updated over a week ago

Resources Monitor

What is the Resources Monitor? How to use the interactive Resources Monitor?

Written by Leigh Freedman
Updated over a week ago

Resources Panel

What is the Resources Panel and how to use it?

Written by Tamar Blitz
Updated over a week ago

Overview of the Messages Panel

Written by Michael S.
Updated over a week ago

How to Send a Message via the Dispatcher Messages Panel

The Messages Panel allows the Dispatcher to send Messages or Questions to the App users.

Written by Michael S.
Updated over a week ago

Overview of the Assets Panel

Written by Michael S.
Updated over a week ago

How to Manage Assets

Written by Tamar Blitz
Updated over a week ago

Actions a Dispatcher can Take with an Asset

Written by Michael S.
Updated over a week ago

What is the Channels (PTT) feature?

Written by Tamar Blitz
Updated over a week ago

Channels (PTT) feature for Dispatcher

What is the Channels feature? How to transmit voice and text messages? and How to mute Channels?

Written by Tamar Blitz
Updated over a week ago

Channels (PTT) feature - Creating New Groups and Chats

How to create new groups and chats in the Dispatcher and in the mobile app?

Written by Tamar Blitz
Updated over a week ago

Channels (PTT) - Incident Channels for Dispatchers

Written by Tamar Blitz
Updated over a week ago

Units module

Written by Michael S.
Updated over a week ago

Overview of the CLI Panel

Written by Michael S.
Updated over a week ago