How to Update a Worker Email Address

For security reasons, once a worker's account has been activated, only that worker can adjust the associated email address.

There are two primary ways that this can be done:

Option 1:
In the Nowsta mobile app, select the More tab, then select Profile Settings to adjust the email address. Then log out and log back in with the updated email address and previously used password.

Option 2:

If the worker no longer has access to their Nowsta App they or you can reach out to Nowsta Support directly at support@nowsta.com and we will be able to assist them with the update after they answer some simple security verification questions. After updating a worker’s email address, the changes may not immediately appear across all parts of the interface, such as the Workers list under the Contact Info column. This delay is normal and typically resolves itself within a short period. To ensure the updated email address is visible, refresh the page in your browser or the Nowsta app, or log out and log back in to load the latest data. Updating a worker’s email address does not affect their password. The worker can continue using their existing password to log in with the new email address. However, if they encounter login issues, they can reset their password by selecting the “Forgot” option on the Nowsta app login screen.

If a worker is unable to log in after their email address has been updated:

Confirm that they are using the updated email address.
Advise them to reset their password using the “Forgot” option in the Nowsta app if necessary.

We’re always available to help! Please reach out to support@nowsta.com with any questions.