Nowsta will send a Billing Report summarizing all hours in a given payment period after the property approves time cards. This report will serve as a Purchase Order to be paid by Nowsta.
Please review the Billing Report to ensure it aligns with your invoice for the corresponding payment period, then forward it to ap@nowsta.com for our records.
Please follow the Invoice & Payment Dispute process outlined below for any known or perceived discrepancies.
Invoice & Payment Disputes
If you would like to dispute payments from Nowsta, we ask that you submit an Invoice Dispute Form.
You can use this same form to:
Dispute worker hours, bonus/tips, and rate pay
Inquire about invoice/ payment discrepancies
Inquire about payment status
You may submit an invoice dispute up to 30 days after receiving your Billing Report. Once received, our team will begin working on your case and respond with updates as they occur to a resolution.
Please note we will not be able to adjust historical payments after 30 days.
Please contact our team at billing.ops@nowsta.com if you have any questions!