If you're experiencing login issues or are unsure about access roles in Nowsta, this guide will help you resolve common problems and understand the system's requirements.
Password Reset and Login Troubleshooting
If you are unable to reset your password or log in, ensure that your new password meets Nowsta's strength requirements.
Passwords must:
Be at least 8 characters long
Include an uppercase letter
Include a lowercase letter
Include a number
Include a special character (e.g., !, @, #
To resolve the issue:
Create a password that satisfies all the above requirements.
Attempt the password reset process again.
Click "Forgot"
Use the new password to log in.
If the issue persists, double-check the email address associated with your account and ensure it is entered correctly during the reset process
Role-Based Access and Portal Navigation
Nowsta has different portals for users based on their roles
app.nowsta.com: Only users with Owner or Coordinator access roles can sign in here. This portal is designed for administrative and coordination tasks.
my.nowsta.com: If you are prompted to sign in to this portal instead, it means your account does not have the necessary access roles to use the admin/coordinator portal.
To resolve access issues:
Verify your assigned role in Nowsta.
If you believe you should have access to app.nowsta.com, contact your account administrator to update your role.
Understanding these role-based distinctions ensures you navigate to the correct portal and access the features you need. By following these steps, you can troubleshoot login issues effectively and ensure you are accessing the appropriate portal based on your role in Nowsta.