Need help with Nowsta? Our Support Team is here to assist you.
If you can't find the answer in our Help Center, you can submit a support ticket and we'll investigate your issue.
Before You Submit a Ticket
To help us resolve your issue as quickly as possible, please include:
A clear description of the issue
What you were trying to do
What happened instead
Any error messages you received
The company name
The affected worker, event, or shift (if applicable)
Screenshots or a screen recording, if available
The more information you provide, the faster we can investigate your request.
What Happens Next?
After submitting your request:
You'll receive a confirmation that we've received your ticket.
Our Support Team will review your request.
If additional information is needed, we'll reach out by email.
If necessary, we'll work with our Engineering Team to investigate further.
Response Times
Our Support Team is available:
Monday–Saturday
10:00 AM – 6:00 PM Eastern Time
During business hours, we typically respond within 15 minutes, although response times may vary depending on ticket volume and complexity.
Tips for Faster Resolution
For technical issues, screenshots and screen recordings are extremely helpful.
If you're reporting a bug, please include:
The page or feature where the issue occurred
The steps you took before the issue happened
What you expected to happen
What actually happened
Any error messages displayed
If possible, include:
Browser name and version (for Admin Portal issues)
Phone model and app version (for Worker App issues)
Need an Immediate Answer?
Many common questions can be answered instantly by:
💬 Using the Nowsta AI Support Assistant
📚 Searching the Nowsta Help Center
If your issue requires investigation, our Support Team will be happy to assist you.