Before troubleshooting, determine whether the Clock In/Clock Out button is missing, an error appears when attempting to clock in or out, or the action simply does not complete.
How to Troubleshoot Clock-In and Clock-Out Issues
1. Check Company Settings
If the worker does not see the Clock In or Clock Out option:
Mobile self check-in may be disabled. The employer may require a manager or supervisor to clock workers in manually, or workers may need to use the on-site Timeclock app.
Check the early arrival policy. Workers may only be allowed to clock in within a specific number of minutes before their scheduled shift.
Check the geofence. If geofencing is enabled, the worker must be within the designated location radius to clock in or out.
Check non-event shift settings. Company settings may prevent workers from clocking into certain non-event or department shifts themselves.
2. Check Location and Device Settings
If the worker receives a location-related error or cannot clock in:
iPhone/iPad:
Go to Settings > Privacy & Security > Location Services.
Select the Nowsta app.
Make sure Location Services are enabled.
Make sure Precise Location is turned on.
Android:
Open Settings > Location.
Make sure Location is enabled.
Make sure Google Location Accuracy is turned on.
Confirm that Nowsta has permission to access the device's location.
Also check that:
The device has the necessary app permissions enabled.
The device's date and time are set automatically.
The device is using the correct time zone.
The worker is physically within the required geofence.
3. Check the Internet Connection
A reliable internet connection is required for the app to communicate clock-in and clock-out information.
Ask the worker to:
Confirm they have a stable Wi-Fi or cellular connection.
Try switching between Wi-Fi and cellular data if available.
Move to an area with a stronger connection.
Reopen the Nowsta app and try again.
4. Update and Refresh the App
Make sure the worker is using the latest version of the Nowsta app.
If the issue continues:
Fully close the Nowsta app.
Restart the device.
Reopen Nowsta.
Log out and back in if needed.
Try clocking in or out again.
If the issue persists, reinstalling the Nowsta app may help clear stale session data and ensure the latest version is installed.
Troubleshooting
Clock In/Clock Out Button Is Missing
This may be caused by company settings that do not allow workers to self-clock in or out.
Check whether:
Mobile self check-in is enabled.
The worker is assigned to the correct shift.
The worker is within the allowed clock-in window.
The worker is using the correct shift or event.
Worker Is Outside the Geofence
If geofencing is enabled, the worker must be within the configured radius.
If the worker is at the correct location but still cannot clock in, the employer may need to review the geofence pin and radius for the event or department.
Location Error
Confirm that:
Location Services are enabled.
Precise Location is enabled on iOS.
Google Location Accuracy is enabled on Android.
Nowsta has permission to access the device's location.
The worker is within the required geofence.
Clock-In or Clock-Out Still Fails
If the issue continues after completing the steps above, collect the following information before contacting Support:
Worker name and email address
Event name and date
Device type (iPhone or Android)
Device operating system and version
Nowsta app version
Screenshot or screen recording of the error
Exact error message, if any
Whether the issue occurs when clocking in, clocking out, or both
Important Notes
Workers may not always be able to self-clock in or out depending on company settings.
Geofencing and clock-in restrictions are controlled by the employer's Nowsta settings.
Location is checked when the worker manually clocks in or out; Nowsta does not continuously track the worker's location for this purpose.
If a worker cannot self-clock in, a manager or supervisor may need to clock them in manually depending on the company's setup.
Summary
Clock-in and clock-out issues are commonly caused by company policies, location settings, geofence restrictions, connectivity, or an outdated or stale app session. Checking these settings first can help identify and resolve most common issues.
Need More Help?
If the issue continues after completing the troubleshooting steps, please contact support@nowsta.com with the worker and device details listed above.