Before troubleshooting, confirm whether the worker is looking for a confirmed shift, a published shift, or a shift request. Then, check whether the shift appears in the Worker Web App.
How to Troubleshoot
1. Confirm the Shift Status
Ask the worker whether they are trying to view:
A confirmed shift they are scheduled to work.
A published shift available for workers to view or claim.
A shift request they have submitted.
Confirm the event name and date of the missing shift.
2. Check the Worker Web App
Ask the worker to log in to the Worker Web App using their registered email address and password: https://my.nowsta.com/login
Have them check whether the missing shift appears there.
If the shift appears: The issue may be related to the mobile app. Continue to Step 3.
If the shift does not appear: Continue to Step 3 to troubleshoot the app and refresh the worker's access.
3. Reinstall the App and Reset the Password
Ask the worker to complete the following steps:
Uninstall the Nowsta Workers app from their device.
Reinstall the latest version from the App Store or Google Play Store.
On the login screen, tap Forgot to reset their password.
Log back in using their registered email address and new password.
Important: Both the app reinstall and password reset must be completed.
Alternative Method
If the worker needs to check their schedule while troubleshooting the mobile app, they can continue using the Worker Web App: https://my.nowsta.com/login
Troubleshooting
If the worker still cannot see the shift after completing the steps above, collect the following information:
Workerâs name and registered email address
Missing event name and date
Phone model
Operating system and version installed on the device
Confirmation that the app was reinstalled and the password was reset
Important Notes
Make sure the worker is using the correct registered email address.
Confirm the shift status before troubleshooting.
The worker should complete both the app reinstall and password reset before escalating the issue.
Summary
Confirm the shift status, check the Worker Web App, and have the worker reinstall the app and reset their password. If the issue persists, collect the required details for further investigation.
Need More Help?
Ask the worker to contact Nowsta Support directly at support@nowsta.com and include the missing event name and date, their phone model, and their device's operating system version. They should also confirm whether they completed the troubleshooting steps above.