Can users unsubscribe themselves from receiving emails?
Yes. All Manual emails that you send to over 100 users and all Automatic emails (regarldess of number of recipients) will automatically include an unsubscribe link.
For manual messages, the option is available in the composer as shown here (when you're sending the message to over 100 users). Note that this will be ticked by default.
For all automatic emails, the option is available in the 'Select your channel' section, as shown here:
Note that this is ticked by default.
Can I unsubscribe a user from receiving emails?
You can also opt out a particular user from receiving bulk emails by including an extra option in the intercomSettings.
var intercomSettings = {
'app_id' : 'abc123',
'email' : 'john@example.com',
'created_at' : 1350467386,
'unsubscribed_from_emails' : true
}It is also possible to unsubscribe/resubscribe users from receiving bulk emails in the 'Actions' drop down on the user details page. However if you provide a value for unsubscribed_from_emails in intercomSettings for a user, it will override any manual action by you here, or by the user clicking unsubscribe links in their emails.
Can I still contact unsubscribed users?
Yes. Users that are unsubscribed will still receive all in-app messages but will not receive any auto-message emails.
In addition, they will receive any manual message emails that are sent only to them.
Important:
You need to be careful when sending the unsubscribed_from_emails value in your user data object. Using both our intercomSettings JS snippet and the REST API value will overwrite the unsubscribed setting of your users. That means that if one of your users has unsubscribed from your emails you could potentially resubscribe them without their consent.