We guarantee you'll pay the same price for your meal ordered on Just Eat as you would ordering from the restaurant direct*. So, if you find your order placed on Just Eat advertised by the restaurant for less (either on a menu popped through your door or advertised anywhere online) then we'll send you double the difference in the form of a Just Eat voucher. That's our Price Promise to you.
*Excludes service charge, delivery fees and special offers.
How do I submit a new claim?
Making a claim couldn't be easier. Simply pop your Just Eat order number into the form here and upload any links or photo evidence to show your order advertised by the restaurant cheaper elsewhere. It's as easy as that!
How long will it take the Price Promise team to get back to me?
Once we've received your submission, we'll get back to you within 24 hours.
When will I receive my refund?
If it turns out you have paid too much, our Price Promise team will aim to process your refund within five working days.
How will I receive my refund?
Our Price Promise team will send you a Just Eat voucher code for double the difference, to be used on your next takeaway.
Can the refund be paid in cash?
Unfortunately not. But don't worry, we'll be sending you double the difference in the form of a Just Eat voucher for your next takeaway.
How can I follow up on an existing claim?
In the unlikely event you don't hear back from us, drop us an email to price.promise@just-eat.ie and we'll be in touch right away.