Restaurants
The only way to leave a review is to first place an order via JUST EAT. After you've ordered from a restaurant, you can rate and review their food, delivery and restaurant service on our platform. The easiest way to do that is to check your email after your order has been completed. We'll send you a message with a link to review that order. Using your JUST EAT account, you can rate and/or review an order from in the "Orders" section of your account. You cannot submit a rating or a review for a restaurant on our platform unless you have ordered from that restaurant via JUST EAT.
This process gives us confidence that all reviews and ratings are from customers who have ordered via JUST EAT. Leaving a review helps other people find great places to order meals from. It’s also a chance for you to tell the place you ordered from what they did well and how they could improve. Once submitted, you won’t be able to amend your review. JUST EAT therefore asks for all restaurant reviews to be based on genuine experience, informative, helpful and respectful. If you do want to remove a review once it has been published, you may be able to do so by contacting customer services. Your request should come from the email address which is linked to your account/that you used to make your order. In limited scenarios, reviews and ratings may not be published, or may be subsequently removed if it doesn't follow our code of conduct. Take a look at our Does JUST EAT moderate reviews? FAQ for info.
JUST EAT
If you want to review JUST EAT itself, we'd like to refer you to Trustpilot.
How do star ratings work?
We present a restaurant's average (star) rating in two places: under their name on the restaurant listing page and the restaurant's menu page, represented by stars or a decimal rating. A restaurant’s average rating is derived from all published ratings and is updated on a regular basis. Ratings that are part of a review that has been removed from the platform may (in limited circumstances) still be considered in average rating calculations. For more info on when reviews/ratings may be removed and what this means, take a look at Does JUST EAT moderate reviews?
Does JUST EAT moderate reviews?
Once published, a review will be visible unless and until it is removed for any one of the reasons explained below. JUST EAT will not modify the content of reviews, but we may not publish (or, when published we may in limited scenarios later remove) the written review and/or the rating as explained below.
JUST EAT may not publish reviews and can remove reviews and/or ratings when they:
contain any defamatory, obscene or offensive material;
promote, support or invite violence or discrimination;
infringe intellectual property rights of another person;
breach any legal duty owed to a third party (such as a duty of confidence);
promote any illegal, unauthorized or dangerous activity;
violate the privacy of others;
give an impression that they originate from us;
be used to impersonate another person or to misrepresent your affiliation with another person;
or breach a prohibition contained in our JUST EAT WEBSITE TERMS AND CONDITIONS, or are otherwise objectionable or may expose JUST EAT or any third parties to any harm or liability of any type, or for any other reason, in each case as determined by JUST EAT. In limited scenarios, when we remove a written review, the rating may still influence the average (star) rating. For more info on average review calculations, take a look at How do star ratings work? Within our public customer review page, we may provide possibilities for restaurants to publish a response to a specific customer review or rating. All such restaurant responses are the opinions of those JUST EAT partners and not of JUST EAT. We apply the same moderation standards for customer reviews, as set out above, to restaurant responses.