If you need to reschedule your medical consultation you should reach out to your Client Success Manager through the patient portal or app. Note that a penalty fee of $25 will apply if you miss your initial medical consultation without 24 hours' notice to cancel or reschedule, which will need to be paid in order to reschedule your medical consultation.

Subsequently, a penalty fee of $75 will apply if you miss your follow up medical consultations.

If you have any questions or need to reschedule, please reach out to your CSM in the portal/app.

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