Eatmoji has order jail. If one or more customers attempts to make an order during business hours and you do not respond within 30 minutes to the order request:
- The order is cancelled
- Customer is refunded and notified that something happened—we recommend them to call the restaurant
- Ordering is disabled for your business—a big red box will appear in your ordering tablet to notify you
- Ordering remains disabled until you either turn it back on (there's a button in the big tablet red box) or at the start of the next calendar day of operation
- Until ordering turns back on, any customer who attempts to make an order will be told you are not currently taking orders
