Rogers Landline
Setup Instructions
From your business phone. Dial *92 and listen for the confirmation tone.
Enter the 10-digit number Numa for your business
If someone answers after you dial, remain on the line for at least five seconds.
If the line is busy or there’s no answer, redial *92, then redial the 10-digit forward-to number. When you hear two beeps, you’re set up.
Call Forwarding Busy
From your business phone. Dial *90 and listen for the confirmation tone.
Enter the 10-digit number Numa for your business
If someone answers after you dial, remain on the line for at least five seconds.
If the line is busy or there’s no answer, redial *90, then redial the 10-digit forward-to number. When you hear two beeps, you’re set up.
Here is a guide directly from Rogers that you can use as reference. If you are not at your business you should be able to configure your phones using the Rogers web portal.
How to Confirm It's Working
You can place a test call by going to Settings > Phone numbers > Test my setup or call your business's phone number from your personal phone. If nobody answers, you should hear your Numa Voicemail greeting.
Troubleshooting
Make sure you don't have an answering machine picking up your calls before they get forwarded.
If your business's phone line is part of a hunt group (multiple lines that ring until one is answered), you may need to set up forwarding on all the lines involved. Alternatively, you could remove your business phone line from the hunt group.
Contact your phone provider and have them double check that forwarding was set up properly and is active on your line.
Turn off Call Forwarding
Call Forwarding No Answer: Press *93 then wait for the confirmation tone.
Call Forwarding Busy: Press *91 then wait for the confirmation tone.
No matter what, don't hesitate to contact Numa support! We'll happily work with you and your service provider to get you all set up.