Setup Instructions
From your business phone. Dial *92 and listen for the confirmation tone.
Enter the 10-digit number Numa for your business. Note: If it’s a long-distance or toll-free number, put a 1 in front (long distance charges may apply).
Hang up when you hear the stutter tone.
Call Forwarding Busy
From your business phone. Dial *90 and listen for the confirmation tone.
Enter the 10-digit number Numa for your business. Note: If it’s a long-distance or toll-free number, put a 1 in front (long distance charges may apply).
Hang up when you hear the stutter tone.
Here is a guide directly from Shaw that you can use as reference.
How to Confirm It's Working
You can place a test call by going to Settings > Phone numbers > Test my setup or call your business's phone number from your personal phone. If nobody answers, you should hear your Numa Voicemail greeting.
Troubleshooting
Make sure you don't have an answering machine picking up your calls before they get forwarded.
If your business's phone line is part of a hunt group (multiple lines that ring until one is answered), you may need to set up forwarding on all the lines involved. Alternatively, you could remove your business phone line from the hunt group.
Contact your phone provider and have them double check that forwarding was set up properly and is active on your line.
Turn off Call Forwarding
Call Forwarding No Answer: Press *93 then listen for stutter tone confirmation.
Call Forwarding Busy: Press *91 then listen for stutter tone confirmation.
No matter what, don't hesitate to contact Numa support! We'll happily work with you and your service provider to get you all set up.