Single Phone Line
There are a couple of options for configuring your Spectrum residential phone to work with Numa. You can do easily through the Spectrum web portal or it may be easier to dial short-codes on the business phone directly (if you have your business phone handy).
Online with the Spectrum web Portal
Select the phone icon at the top right. You’ll be taken to the VoiceZone platform.
Select the Settings tab. Then, in the "Call Forwarding" box, select Edit.
Select Forward Calls When No Answer tab
Turn on the feature with the On button, enter your Numa Number under "Forward All calls to:" and configure the amount of rings before missed calls are forwarded (We recommend 3-4 rings). Save Changes.
Click on the next tab, Forward Calls When Busy.
Turn on the feature, enter your Numa Number and Save Changes.
Example screenshot below:
With the business phone
Setup Instructions
Lift the receiver on your business phone and listen for the dial tone
Dial *92 and wait to hear the dial tone again
Enter the call forwarding number assigned to you by Numa. Note: try entering the 10 digit number (555-555-5555). Depending on your location you may need to add a 1 in front of it (1-555-555-5555)
Listen for a confirmation tone, this will indicate that "call forward no answer" has been successfully activated
Lift the receiver again and listen for the dial tone
This time, dial *90 and wait to hear the dial tone again
Once again, enter the call forwarding number assigned to you by Numa. Note: try entering the 10 digit number (555-555-5555). Depending on your location you may need to add a 1 in front of it (1-555-555-5555)
Listen for the confirmation tone that indicates that "call forward busy" has been successfully activated
How to Confirm It's Working
You can place a test call by going to Settings > Phone numbers > Test my setup or call your business's phone number from your personal phone. If nobody answers, you should hear your Numa Voicemail greeting.
Troubleshooting
Make sure you don't have an answering machine picking up your calls before they get forwarded.
If your business's phone line is part of a hunt group (multiple lines that ring until one is answered), you may need to set up forwarding on all the lines involved. Alternatively, you could remove your business phone line from the hunt group.
Contact your phone provider and have them double check that forwarding was set up properly and is active on your line.
Turn off Call Forwarding
Call Forwarding No Answer: Press *93
Call Forwarding Busy: Press *91
No matter what, don't hesitate to contact Numa support! We'll happily work with you and your service provider to get you all set up.