Setup Instructions

  1. Call Forwarding Busy: Dial *67(10-digit Numa number)# to turn it on. Program the number by dialing **67*(10-digit Numa number)#.
  2. Call Forwarding No Reply: Dial *61(10-digit Numa number)# to turn it on. Program the number by dialing **61*(10-digit Numa number)#.
  3. Call Forwarding Not Reachable: Dial *62(10-digit Numa number)# to turn it on. Program the number by dialing **62*(10-digit Numa number)#.

How to Confirm It's Working

You can place a test call by going to Set up Numa > Phone numbers > Test my setup or call your business's phone number from your personal phone. If nobody answers, you should hear your Numa Voicemail greeting.

Troubleshooting

Make sure you don't have an answering machine picking up your calls before they get forwarded.

If your business's phone line is part of a hunt group (multiple lines that ring until one is answered), you may need to set up forwarding on all the lines involved. Alternatively, you could remove your business phone line from the hunt group.

Contact your phone provider and have them double check that forwarding was set up properly and is active on your line.

Turn off Call Forwarding

  1. Call Forwarding Not Reachable: Press #62#
  2. Call Forwarding Busy: Press #67#
  3. Call Forwarding No Reply: Press #61#

https://forum.videotron.com/t5/mobility/call-forwarding-on-a-mobile-phone/td-p/711#:~:text=You%20have%20to%20dial%20**,want%20your%20calls%20forwarded%20to.&text=Thank%20you

No matter what, don't hesitate to contact Numa support! We'll happily work with you and your service provider to get you all set up.

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