Introduction

Numa is typically set up so that calls to a business phone number are forwarded to Numa when no one answers or the phone is busy. This is commonly referred to as Conditional Call Forwarding (or more specifically Call Forwarding No Answer and Call Forwarding Busy). Many phone providers allow you to adjust the number of rings for Call Forwarding No Answer. Below you will find more detailed information about how to adjust the number of calls as well as information on how to adjust for different phone providers.

How to adjust the number or rings

  1. Log into your phone providers portal or app
  2. Locate the Call Forwarding No Answer setting (sometimes call Call Forwarding Unanswered)
  3. Adjust the number of rings before call forwarding to Numa

Instructions for some common providers

If you don't see your provider on the list above reach out to your provider, support contact or search our list of phone provider instructions.

Troubleshooting

If you have a simultaneous ring group or sequential ring group (sometimes referred to as a hunt group) these instructions do not apply.

Make sure you don't have an answering machine picking up your calls before they get forwarded. You may need to deactivate the answering machine on the physical phone or set the number of rings to a low enough number of rings so the answering machine doesn't pick up.

If you don't see your provider on the list above reach out to your provider or support contact.

No matter what, don't hesitate to contact Numa support! We'll happily work with you and your service provider to get you all set up.

Did this answer your question?