Setup Instructions:
Web Portal
Sign in to My Business.
Click Manage Account.
From the Product Tools section, click One Talk.
From the 'I want to' section, click Manage features.
Click the User Features tab.
Click Call Forwarding.
Select the desired tab: Always, Busy, No answer
Click the Status switch next to the preferred line to turn on.
Select Phone number.
Enter the desired target number into the 'Phone number' field.
Click Submit.
Mobile App
Open the One Talk app.
Navigate: Menu (upper-left) > Settings > Call Features.
Tap Call Forwarding.
Tap the Edit icon to enter or edit the 10-digit phone number where you want calls to be forwarded.
Tap the switches to turn Always, Busy, or No Answer forwarding on
How to Confirm It's Working
You can place a test call by going to Settings > Phone numbers > Test my setup or call your business's phone number from your personal phone. If nobody answers, you should hear your Numa Voicemail greeting.
Troubleshooting
Make sure you don't have an answering machine picking up your calls before they get forwarded.
If your business's phone line is part of a hunt group (multiple lines that ring until one is answered), you may need to set up forwarding on all the lines involved. Alternatively, you could remove your business phone line from the hunt group.
Contact your phone provider and have them double check that forwarding was set up properly and is active on your line.
Turn off Call Forwarding
Tap the switches to turn Always, Busy, No Answer forwarding off.
No matter what, don't hesitate to contact Numa support! We'll happily work with you and your service provider to get you all set up.