If you have access to the Admin portal for your business' Consolidated Communications account, follow these instructions to turn on Call Forwarding Busy and Call Forwarding No Answer. You will want to forward to the phone number assigned to you by Numa: https://proconnect.consolidated.com/2018/09/13/admin-portal-configuring-user-features/

You can place a test call by going to Settings > Phone numbers > Test my setup or call your business's phone number from your personal phone. If nobody answers, you should hear your Numa Voicemail greeting.

Make sure you don't have an answering machine picking up your calls before they get forwarded.

If your business's phone line is part of a hunt group (multiple lines that ring until one is answered), you may need to set up forwarding on all the lines involved. Alternatively, you could remove your business phone line from the hunt group.

Contact your phone provider and have them double check that forwarding was set up properly and is active on your line.

No matter what, don't hesitate to contact Numa support! We'll happily work with you and your service provider to get you all set up.