Who handles your refund depends on how you subscribed.
App Store (iPhone): If you subscribed through the Apple App Store, Apple handles refunds. Request one here: https://support.apple.com/en-us/118223
Google Play (Android): If you subscribed through Google Play, Google handles refunds. Request one here: https://support.google.com/googleplay/answer/2479637
Any other payment method: If you paid Numeo directly (for example by card on our website), contact our support with the email or phone number on your Numeo account and we'll look into it.
Not sure how you subscribed? Reply to our support with the email or phone number on your Numeo account and we'll check.