Service-level Agreement.
We provide all Nunchee.com customers with a Service Level Agreement (SLA), that guarantees 99.5% uptime. We strive to reply and help our customers as quickly and effectively as we can.
A customer will wait no longer than 48 hours to receive a reply from the Nunchee.com support staff.
Custom plans include additional support as well as some additional functionalities or custom integrations. For more information, please contact us.
What is the SLA for publishing the Apps?
Once you upload all the required images
How do I request support?
Our engineers provide hands-on support via email to everyone. We offer additional support packages which may include via phone support as well.
To report Bugs, errors, or functionality issues, please send a Ticket:
1 - In Nunchee Console (console.nunchee.tv), open a ticket under the menu Help Center > Tickets and Support.
For any questions regarding how to use the platform or how to configure your service, you can always find information in the Help Center > FAQ
Click HERE to access our Help Center.
Our Customer Success Specialist will also help you if you are not able to find your answer in the Help Center.
If you cannot access the console for some reason, send an email to soporte@nunchee.com or support@nunchee.com
Do you have any other questions? Contact us!