What is the Nursebuddy Family Portal?
The Nursebuddy Family Portal is a web-based platform designed to provide family members with access to important information about the care being provided to their loved ones. Below, we outline the key features, access methods, and troubleshooting tips to help you use the portal effectively.
Go to the login page: https://login.nursebuddy.fi.
Enter the login details provided by the home care provider, or the ones you created using the invitation link.
You will see the main screen after logging in.
If you run into issues, try these quick checks:
Clear Browser Data: Go to your browser's settings, navigate to "Privacy and Security," and select "Clear Browsing Data." Ensure cookies and cached images/files are selected, then confirm the action.
Use a Supported Browser: Log in using a supported browser like Google Chrome.
Try a Different Device: If the issue persists, attempt to log in from another computer or mobile device to rule out device-specific problems.
Avoid Multiple Account Interference: Clear browser data between sessions if multiple accounts are accessed on the same device.If visits are not visible despite correct permissions, follow these steps to resolve the issue.
Diary Notes, Medication or Calendar Information Not Visible
If diary notes , Medication or calendar information is missing, check the visibility settings:
Go to your organization’s general settings- family portal and ensure the option to Show diary message input for contacts is ticked. Once this setting is enabled the information will become visible in the portal.
You can also control what medication information is visible in the Family Portal.
1. Nothing (no Medication tab): No medication information will be visible to family members.
2. Medicine names and strengths: Only the medication names and their dosage strengths will be visible.
3. All medication details: All medication information will be visible, including dosage, administration time, route and any additional information attached to the medication.
Using the Family Portal Features The Nursebuddy Family Portal is a web-based platform that does not require a dedicated mobile app. It is accessible via any supported web browser, providing family members with convenient access to care-related information.
Once logged in, the portal provides quick access to client information and care activities.
Main Client Profile View
On the left side of the screen, you can view key information:
The client's contact details.
A summary of their care plan and services.
Other contacts and Instruction
Diary Tab
The Diary tab is the communication hub:
It shows diary notes left about visits, along with any notes left by carers.
You can click a visit to expand it and see more information.
You can also input notes for your care provider if they have enabled this feature.
Calendar Tab
The Calendar tab helps you track scheduled care:
It shows the client’s visits.
You can navigate between weeks using the arrow buttons.
You can switch between a 1-week, 2-week or 4-week view.
If you hold your cursor over a visit, you can view more details about it, such as the carer assigned, the tasks and the status of the visit (cancelled, started, completed).
Care Plan Tab
The Care Plan Tab allows you to easily view all the details of the client's care plan, helping you simplify your review process:
View All Categories: You get access to all the different categories that make up the client's care plan.
Prioritise Urgency: The tab clearly indicates the urgency of different categories:
Urgent
Require attention
Not urgent
Detailed View: You can see the full details of each category, which provides a very good view of the overall care for the client.
Medication Tab
Medication information is now displayed under a separate Medication tab. all medication information relating to the client will be displayed within the relevant client section of the Family Portal, based on the visibility settings you choose.
Multiple Contacts
If you have access to more than one client's profile (like a social worker, GP, or healthcare contact), you can switch between profiles using a drop-down menu that appears at the top left of the screen.
Login Out
You can log out using the Logout button at the top right of the page.